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About the Role

This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds foundational expertise in Zimmer Biomet’s implants, instruments, and technologies while offering on-site guidance to surgeons and operating room staff. This role supports the broader sales team and serves as a key contributor to ensuring the success of surgical cases and high customer satisfaction. This developmental position acts as a pathway to Sales Associate II and III.

Responsibilities

Attends and participates in weekly and monthly sales team meetings.
Builds strong relationships with key surgeons and drives knowledge of Zimmer Biomet products.
Supports the sales team by providing excellent customer service, identifying customer buying signals, gathering competitive intelligence, and looking for upsell or cross-sell opportunities.
Coordinates surgery schedules, including templating for cases and requesting implants and instruments.
Ensures proper accounting of Zimmer Biomet products used for billing and inventory replenishment post-procedure.
Provides on-site and remote clinical support, education, and training with a problem-solving mindset to surgeons and OR staff.
Assists in implementing and integrating medical devices or clinical solutions into clinical practice.
Acts as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
Collaborates with sales and marketing teams to support product launches and customer engagement initiatives.
Gathers clinical feedback from end-users and relays insights to internal teams for product development and improvement.
Supports clinical trials, including site initiation, training, monitoring, and documentation.
Ensures compliance with regulatory and ethical standards in all clinical interactions.
Provides after-hour, evening, weekend, and on-call case coverage.
Collaborates with and provides sales support for the team/territory, including transportation of instruments and implants.
Ensures implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly, and prevents errors through preparation and vigilance.
Strictly adheres to all policies and SOPs regarding interaction with HCPs, product handling, complaints, expense reporting, sales activities, and training.

Requirements

Must be mobile and willing to travel.
Willing and capable of carrying weights up to 50 lbs.
Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
Effective verbal and written communication, translating technical knowledge into practical guidance.
Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.
Builds trust and credibility with clinical staff and surgeons.
Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.
Strong team orientation and collaboration with sales reps, hospital staff, and peers.
Organizational skills to manage multiple facilities, priorities, and documentation.
Proactive in preparation, including reviewing case schedules and equipment readiness.
Adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons’ preferences and variations, and embracing feedback.
Communicate clearly in verbal and written form in English.
Perform all other duties as assigned.

Skills

Technical support
Clinical support
Logistical support
Customer service
Competitive intelligence
Problem-solving
Product expertise
Collaboration
Clinical feedback
Regulatory compliance
Ethical standards
Attention to detail
Organizational skills
Adaptability
Learning agility

Location

Territory or region

Work Type

Full-time
On-site
Travel

Experience Level

Entry-level
0-2 years of sales or sales service experience in medical device or surgical

Education Level

Associate's degree, medical certification, or equivalent education and experience

Salary/Compensations

$60,000-70,000 annually

Benefits

Development opportunities
Robust employee resource groups (ERGs)
Flexible working environment
Location specific competitive total rewards
Wellness incentives
Culture of recognition and performance awards

About the Company

Zimmer Biomet is a global medical technology leader for nearly 100 years.
A patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
Committed to providing mobility and renewed life to people around the world.
Creating an environment where every team member feels included, respected, empowered and recognised.

Equal Opportunity

EOE/M/F/Vet/Disability