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About the Role

We are seeking an Agent Education Manager to serve as an expert advisor, teaching customers, partners, and prospects how to build agents with Decagon, and advising internal delivery teams on effective enablement programs and content. This is a high-ownership technical and strategic role focused on defining and educating stakeholders on best practices for using Decagon, including AI prompting and agent management.

Responsibilities

Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
Build learning pathways and repeatable programs for Decagon University.
Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.

Requirements

4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
Experience making complex, technical products feel approachable to a wide range of audiences.
Strong customer presence with exceptional written, verbal, and presentation skills.
Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
A collaborative mindset with a knack for partnering cross-functionally.
Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
Familiarity with conversational AI, agent platforms, or technical deployment work.
A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.

Skills

AI prompting best practices
Agent management processes
Technical product training
Customer success
Deployment strategy
Solutions consulting
B2B SaaS
Written communication
Verbal communication
Presentation skills
Collaboration
Cross-functional partnership
Conversational AI
Agent platforms
Technical deployment
Strategy translation
Hands-on execution

Location

In-office

Work Type

Full-time

Experience Level

4-8 years

Salary/Compensations

$160k - $200k + Offers Equity

Benefits

Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.