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About the Role

The Customer Analytics Associate (CAA) is a critical member of Unilever's Customer Development organization, working at the intersection of analytics, customer strategy, category management, and sales execution. This role transforms data into actionable business recommendations to shape customer decisions, identify growth opportunities, and accelerate performance with major Canadian retailers. You will collaborate with cross-functional teams to influence decisions through data-driven insights and compelling storytelling, offering a unique foundation for a long-term career at Unilever.

Responsibilities

Analyze customer, category, shopper, and market performance using multiple data sources.
Translate complex datasets into clear recommendations and actionable business insights.
Identify opportunities, risks, and emerging trends influencing customer and category performance.
Answer the critical question: "So what?" and recommend actions beyond basic reporting.
Develop and maintain dashboards, scorecards, reporting tools, and business performance reviews.
Support forecasting, planning, assortment recommendations, post-event evaluations, and promotional analysis.
Leverage data visualization tools to help stakeholders understand performance and make informed decisions.
Deliver deep dives, root cause analyses, and forward-looking recommendations.
Partner with cross-functional teams including Sales, CSP, Finance, Supply Chain, Category Management, and Brand teams.
Support customer planning and Joint Business Planning processes.
Build strong stakeholder relationships internally and externally.
Share best practices, contribute to team capability building, and support onboarding of new team members.
Continuously improve reporting, workflows, and business processes.
Seek opportunities to automate, simplify, consolidate, or eliminate low-value work.
Leverage AI, Power BI, and emerging technologies to improve efficiency and business impact.
Challenge the status quo and bring innovative thinking to business opportunities and challenges.
Take ownership of your development and career growth.
Expand your business acumen across customers, categories, and channels.
Build leadership capabilities through influence, initiative, and continuous learning.
Contribute to projects that create impact beyond your immediate team.

Requirements

An owner who takes accountability for outcomes, seeks solutions, and proactively drives results.
A problem solver who enjoys turning complex information into clear actions and recommendations.
A storyteller who brings data to life through impactful insights, compelling narratives, and effective communication.
A changemaker who challenges existing thinking and continuously seeks opportunities to improve.
A connector who builds relationships across teams and understands how their work contributes to broader business success.

Skills

Bachelor’s degree in business, Commerce, Analytics, Economics, Mathematics, Engineering, or a related discipline.
Strong analytical and critical thinking skills.
Advanced Microsoft Excel capabilities (e.g., Pivot Tables, VLOOKUPs, data analysis).
Experience and curiosity using AI tools.
Experience with Power BI, data visualization, or reporting tools is an asset.
Experience working with syndicated data (Nielsen, Circana, shopper insights, or similar data sources) is considered an asset.
Strong communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
High degree of curiosity, initiative, and learning agility.
Demonstrated ability to work independently while collaborating effectively across teams.

Location

Canada

Work Type

Full-time

Experience Level

Associate

Education Level

Bachelor’s degree

Salary/Compensations

$70,000-$75,000

Benefits

Bonus eligible
Long-Term Incentive (LTI) eligible
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits

About the Company

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities.
We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.
Unilever uses artificial intelligence tools in the hiring process to screen or assess applicants. However, hiring decisions will be made by the line manager and in accordance with applicable employment standards and human rights laws.
All information collected, used or disclosed during the application and interview process will be subject to Unilever’s Privacy Policy.