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About the Role

You will own the full process transformation design cycle for your industry or function, assessing market forces, regulatory shifts, and technology changes to specify future-state processes and define new ways of working. You will combine business expertise, technical literacy, and AI process knowledge to drive transformation, designing at the intersection of human, agent, and process.

Responsibilities

• Embed AI into future state design for clients and team ways of working using appropriate AI tools and creating agents strategically to aid in deliverable creation.
• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Requirements

• Experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record building benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.).
• Previously been integrating AI and automating business process design.
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources).
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality.
• Understands AI strategy, ecosystem choices and how AI can transform business processes.
• Familiarity with process mining or digital twin approaches for process validation.
• Experience contributing to business development, proposals, or RFP responses.
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles.
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership.

Skills

• AI Design principles
• Process excellence
• Process redesign
• Management consulting
• AI-assisted tools
• Benchmarking
• Analytics
• Workshop facilitation
• AI strategy
• Process mining
• Digital twin approaches
• Business development
• Proposal writing
• RFP responses
• Executive communication

Education Level

• Bachelor's Degree or equivalent

About the Company

• Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
• We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
• Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
• We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
• Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
• We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
• Visit us at www.accenture.com

Equal Opportunity

• We are of the opinion that no one should be discriminated against because of their differences. All hiring decisions are made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected characteristic.
• Our great diversity makes us more innovative, competitive, and creative, and helps us to better serve our customers and our communities.