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About the Role

Lincoln Center Theater (LCT) is seeking a Theater Manager for LCT3/Claire Tow Theater. This role is an integral part of the Company and House Management team, acting as the primary liaison between various theater departments and overseeing audience services to ensure an excellent customer experience. The position supports LCT's mission to bring exceptional theater to life and foster a welcoming environment for artists, staff, and audiences.

Responsibilities

Manage day-to-day administrative and logistical operations for smooth production running.
Ensure a welcoming, safe, and smooth front-of-house experience for patrons, staff, and artists.
Work closely with General Management, Artistic, Production, Finance, and People and Culture teams.
Report to the Artistic Director of LCT3 & Producer.
Manage Claire Tow Theater-related personnel.
Manage company operations for all productions, workshops, and special events.
Assist with the processing of contracts, union paperwork, and weekly payroll.
Coordinate travel, housing, and per diem arrangements for visiting artists and creative teams.
Track and process reimbursements, petty cash, and company credit card expenses.
Maintain accurate company files, contact lists, and production schedules.
Serve as a point of contact for company members, addressing questions or concerns.
Greet and assist patrons, ensuring a positive and professional experience.
Manage the lobby and theater space before, during, and after performances.
Resolve customer service issues or patron concerns promptly and professionally.
Coordinate late seating and manage house entrance procedures.
Assist with merchandise sales, special events, and concessions.
Monitor inventory of front-of-house supplies and request reorders.
Train, schedule, and supervise ushers and other front-of-house personnel.
Ensure FOH staff are prepared for performance needs and emergency protocols.
Enforce fire code regulations and ADA accessibility accommodations.
Be the point of contact for any in-theater emergencies or evacuations.
Maintain cleanliness and safety of public areas.
Communicate with box office, production, company, and stage management teams.
Submit house reports detailing audience attendance, incidents, and front-of-house notes.
Assist in coordinating opening nights, company events, and production-related hospitality.
Communicate regularly with production and front-of-house staff.
Provide general administrative support to the General Management team.

Requirements

Must be a member in good standing of ATPAM.
Prior Company and House management experience preferred.
Strong Excel and/or payroll computational skills required.
Familiarity with Checks & Balances payroll system is a plus, but not required.
Strong organizational, communication, and problem-solving skills.
High level of discretion and professionalism when handling sensitive information.
Calm under pressure, professional, and tactful in challenging situations.
Must work evenings, weekends, and holidays.
CPR/First Aid certification (or willingness to obtain).
Passion for theater and commitment to excellent audience service.
Must obtain a Certificate of Fitness by the FDNY, Category F03, Indoor Place of Assembly Safety Personnel.

Skills

Excel
Payroll computation
Organizational skills
Communication skills
Problem-solving skills
Discretion
Professionalism
Tactfulness

Location

New York, NY

Work Type

Year-round
Full-time

Experience Level

Preferred prior Company and House management experience

Salary/Compensations

Paid in accordance with an ATPAM contract, above scale, for a period of 52 continuous weeks annually.

About the Company

Lincoln Center Theater (LCT) is a leading nonprofit theater in the country, producing an annual season of plays and musicals seen by millions globally.
Founded in 1985, LCT is one of 11 autonomous constituents of the Lincoln Center for the Performing Arts.
LCT welcomes nearly 400,000 audience members annually to its home on the Lincoln Center campus.
Over the last 40 years, LCT has received numerous accolades, including 91 Tony Awards, 181 Drama Desk Awards, and 84 Outer Critics Circle Awards.
LCT is dedicated to fostering a theater representative of all the populations it serves.
LCT values empathy, dignity, and care.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.