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About the Role
As a Senior Client Service Manager at Gallagher, you will lead efforts to deliver exceptional service and innovative insurance solutions to clients. You will collaborate with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This role offers the opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.
Responsibilities
- Lead the renewal process and strategy for complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Provide strategic guidance to the team in addressing client risk management needs through consultative conversations and innovative strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Oversee the accuracy and management of client and policy data using Gallagher’s systems.
- Utilize Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
Requirements
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR High School degree/GED with a minimum of 10+ years of client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
- At least 1+ year of supervisory experience.
Skills
- Client service
- Claims management
- Microsoft Office
- Relationship building
- Adaptability
- Resilience
- Collaboration
- Supervisory experience
Experience Level
- Senior
Education Level
- Bachelor's degree
- High School degree/GED
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- Gallagher helps clients face risk with confidence because they believe that when businesses are protected, they’re free to grow, lead, and innovate.
- The company offers a digital ecosystem: a client-centric suite of consulting tools, and advanced data and analytics providing a comprehensive overview of the risk landscape.
- Gallagher fosters a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
- The company values curiosity, celebrates new ideas, and empowers employees to take ownership of their careers while making a meaningful impact.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).