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About the Role
The Center Associate delivers world-class customer service by processing packages, operating various office equipment, and advising customers on products and services. The role requires expertise in industry best practices and a commitment to learning all aspects of the business.
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Implement up-selling and cross-selling initiatives
- Promote other services of the business
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
Requirements
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Weekend availability
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Notary Public a plus
- Previous retail experience a plus
Skills
- Customer service
- Package processing
- Operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices
- Computer skills
- Internet skills
- Microsoft Office
- Adobe Suites
- Phone skills
- Verbal communication
- Written communication
- Spelling
- Math
Location
- Huntington Village, NY
- E. Northport, NY
- Commack, NY
Work Type
- Retail
Experience Level
- Entry Level
Education Level
- High school diploma or GED
About the Company
- The UPS Store Franchise network