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About the Role

Provide dedicated onsite support for computer systems at a high-demand testing center.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, update, and maintain Microsoft Windows and Apple macOS systems.
• Troubleshoot hardware, software, and network connectivity issues.
• Deploy and configure desktops, laptops, handheld devices, and printers.
• Perform routine system administration and user support.
• Conduct hardware and software evaluations and provide technical recommendations.
• Coordinate with internal teams to support projects and minimize downtime.
• Document technical issues, resolutions, and support activities.
• Provide support at other locations as required.
• Move and lift IT equipment when necessary.

Requirements

• 4–6 years of technical support experience.
• Experience supporting PC hardware, software, printers, and peripherals.
• Strong knowledge of Microsoft Windows, Microsoft 365 Suite, and Outlook.
• Familiarity with Apple macOS.
• Experience with Oracle client-based applications.
• Experience with Active Directory and networking equipment.
• Knowledge of Ethernet cabling and TCP/IP networking.
• Experience with device provisioning (Autopilot).
• Strong verbal and written communication skills.
• Experience with CAD software and technical drawings.
• A+ and Network+ certifications.

Skills

• Microsoft Windows
• Microsoft 365 Suite
• Outlook
• Apple macOS
• Oracle client-based applications
• Active Directory
• Networking equipment
• Ethernet cabling
• TCP/IP networking
• Device provisioning (Autopilot)
• CAD software
• Technical drawings

Location

• Onsite

Work Type

• Onsite
• Full-time

Experience Level

• 4-6 years

Education Level

• A+ certification
• Network+ certification