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About the Role

Shepherd Village is seeking a Receptionist to provide warm and calm customer service assistance to residents, visitors, and staff. This role involves answering inquiries, performing administrative functions, and ensuring residents receive excellent care and services, positively influencing everyone encountered.

Responsibilities

• Provide excellent customer service to residents, families, staff, and visitors.
• Manage phone calls, visitors, and general inquiries.
• Support the Management Team with administrative tasks.
• Handle payments, mail sorting, and guest suite bookings.
• Assist with Maintenance/Housekeeping requests and staff call-ins.
• Notify Managers of resident deaths and distribute deliveries.
• Proactively and warmly greet all residents, visitors and staff either on the telephone or in person.
• Provide calm customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer.
• Perform a variety of administrative functions after assisting the immediate customer.
• Ensure residents receive excellent care and services including those with memory impairment/dementia.
• Increase residents' comfort, independence and control in their lives and their involvement in all decisions.
• Support their families’ and the community’s involvement in their lives.
• Positively influence and motivate everyone that comes your way.

Requirements

• Must be qualified to work in Canada legally for the employer.
• Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Skills

• Always pleasant, courteous, and empathetic.
• Experience in customer service, problem-solving, and multi-tasking under pressure.
• Skilled in interacting with clients in various situations.
• Intermediate knowledge of the Occupational Health & Safety Act.
• Strong communication and customer service skills, especially with mature adults, their families, and staff.
• Able to work independently, prioritize tasks, and maintain efficiency.
• Flexible team player with strong relationship-building skills.
• Proficient in Microsoft Office Suite.
• Maintain confidentiality in all organizational matters.

Location

• Toronto

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive compensation

Benefits

• Early Wage Access (EWA) program that provides access to as much as 50% of earned wages as soon as shifts are worked.

About the Company

• Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961.
• Committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service.
• Everything offered is designed to enhance the quality of life and peace-of-mind of residents, and their family and friends.
• Organization having received the Great Places to Work certification in November 2025.

Equal Opportunity

• We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.