Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Safety Advocate provides a safe environment for clients, staff, volunteers, and guests of Larkin Street Youth Services. This role responds to on-the-ground crisis and emergencies to increase safety in and around Larkin Street’s housing programs, drop-in center, and offices, utilizing a trauma-informed perspective and de-escalating behaviors and risks with compassion and care.
Responsibilities
- Monitor and anticipate potential safety and security problems, and attempt to prevent or defuse them through de-escalation techniques.
- Maintain updated awareness of clients with restricted or modified access to services.
- Redirect and ensure the exit of ineligible clients to secure the safety of the space.
- Respond to emergency calls from assigned areas as needed.
- Safely deal with or assist in dealing with any emergency situations.
- Maintain a high level of awareness of surroundings.
- Observe and identify unusual/irregular occurrences that may require closer examination to ensure the safety of facilities and persons.
- Observe and safely intervene as appropriate in crises to ensure the safety of staff, clients, volunteers, and other visitors.
- Monitor assigned area to identify safety hazards, report them, and intervene according to established procedures.
- Comply with all Larkin Street’s safety requirements, policies, and requirements to ensure a safe work environment.
- Check and secure buildings at the beginning and end of each day as instructed.
- Perform checks of assigned areas (rounds) as needed.
- Participate in emergency response and disaster preparedness training and drills.
- Respond to crises and emergencies with urgency, occasionally needing to ascend/descend stairways quickly.
- Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable physical de-escalation and crisis prevention techniques.
- Support special events and activities as assigned, including set up, breakdown, and monitoring.
- Attend and support restorative re-entry meetings with clients.
- Support in bag searches and metal detection “wanding” as needed.
- Assist with janitorial services to maintain a clean and safe environment, including daily upkeep of the exterior of the facility.
- Courteously assist guests and clients, providing information and responding to questions.
- Maintain appropriate boundaries with clients and staff as outlined in the Standards of Conduct.
- Maintain up-to-date information on internal programs to support guests.
- Assist in implementing and enforcing program procedures and guidelines.
- May need to move about the surrounding areas of their post for coverage.
- Treat all clients with empathy, dignity, and respect.
- Seek to understand the other person's perspective and experience.
- Demonstrate the ability to work effectively across cultures and an openness to learning about unfamiliar cultures.
- Participate in regular training and development opportunities.
- Understand and follow the organization's programs, policies, and procedures.
- Participate in relevant meetings supporting team communication and program capacity.
- Write incident and modification of service reports as needed.
- Collaboratively work with others to achieve team success.
- Manage stress and pressure situations calmly and responsively.
- Maintain the capacity to control reactions and awareness of how behavior impacts others.
- Practice direct, respectful, open, and honest communication with colleagues.
- Proactively seek support from team members or management.
- Demonstrate cooperation with coworkers, management, and the community at large.
Requirements
- Passionate about the Larkin Street Youth Services mission to end youth homelessness.
- Skilled at being polite, diplomatic, and firm, especially in emergency and/or high-pressure situations.
- Able to hold firm boundaries with staff and clients.
- Able to work weekends and/or holidays as required.
- Willing to complete guard card certification within three (3) months of hire.
- Skilled at crisis de-escalation.
- Willing to complete Crisis Prevention training within three (3) months of hire.
- Certified in CPR/First Aid and/or willing to complete this training within three (3) months of hire.
- Able to document situations in written reports.
- Comfortable communicating using a variety of methods: computers, smartphones, iPads.
- A self-starter and team player.
- Colleagues describe you as compassionate, dependable, and patient.
- Proficiency in a second language is a huge plus.
Skills
- De-escalation techniques
- Crisis prevention
- CPR/First Aid
- Written reporting
- Computer, smartphone, and iPad communication
- Teamwork
- Compassion
- Dependability
- Patience
- Bilingual proficiency (Spanish/English)
Location
- San Francisco
Work Type
- Full-time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $25.00 per hour
- +$1 per hour for overnight shifts worked
- +$1.50 per hour for bilingual incentive pay
Benefits
- Choice of Kaiser and Sutter medical plans, plus dental and vision.
- Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
- 403(b) retirement plan with employer matching.
- Flexible spending accounts for Healthcare and Dependent Care expenses.
- Life Insurance.
- Employee Assistance Program (EAP) for counseling services.
- Health Advocate Service.
- Paid Sabbatical following 5 and 10 years of employment.
- Clipper Bay Pass - Commute for FREE!
About the Company
- Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.
- Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area.
- We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.
- Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness.
- Our team is skilled, diverse, and passionate.
- Our culture encourages achievement and professional development, as well as teamwork and self-care.
- Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.
- For more information about us, visit www.larkinstreetyouth.org.
Equal Opportunity
- Larkin Street Youth Services is an equal opportunity employer.
- Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector.
- We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class.
- We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
- All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.