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About the Role

The Marketing Manager will support and promote the Museum’s various revenue channels, including admission, retail, events, dining, concerts, and membership. This position will focus on the marketing, media buying, financial, and promotional needs of the Country Music Hall of Fame and Museum and its affiliated brands. The role offers an opportunity to experience all levels of marketing, including organic and paid media, digital and print placements, creative strategy, and budget management.

Responsibilities

Manage timelines, deliverables, and resource allocation for campaigns across Museum divisions that drive earned revenue and membership.
Collaborate cross-departmentally and with external agencies to launch media buys and fulfill advertising secured including digital/social, print, radio, streaming, TV, outdoor, and other media.
Conduct market research and analyze performance metrics to optimize ongoing campaigns and inform future campaigns.
Manage marketing budgets for various Museum lines of business, ensuring effective allocation of resources, responsible expense management, and execution of plans that drive measurable results and positive return on investment.
Assist in the development and execution of digital, email, on-property, and paid social marketing strategies, as well as partnership promotions.
Help grow the Museum’s organic presence in both traditional search engines and AI-powered search results through SEO and GEO implementation.
Support eCommerce initiatives across store websites, emails, and social media.
Identify and pilot new marketing tactics to broaden the Museum’s reach, increase ticket and membership revenue, and promote ancillary revenue streams (retail, food and beverage, venue rentals, etc.).

Requirements

Bachelor Degree in Marketing, Digital, Communication or related field
Minimum of 3 years marketing experience; 1-2 years in revenue or performance marketing preferred
Proficiency in analyzing and reporting on campaigns (digital, paid, and otherwise)
Experience with MS Office, Google Analytics, CMS (WordPress, Shopify)
Knowledge of SEO, paid advertising, email marketing, and social media
Exceptional project management, attention to detail, and communication skills to balance the varied goals and objectives of each project or campaign
Excellent analytical, critical thinking, and problem-solving skills
Excellent oral and written communication skills, including email communication and group presentations
Prior museum, hospitality, tourism, not for profit, ticketing, publishing, digital content, agency or related experience preferred
Basecamp, BrightEdge, CMS (WordPress, Shopify), CRM (Tessitura) experience preferred
Highly innovative and strategic self-starter with strong business acumen and a growth mindset
Ability to prioritize, multi-task, and be flexible in a fast-paced environment
Positive attitude, willingness to learn, and ability to work independently as well as collaboratively in a team
All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Skills

Marketing
Digital Marketing
Communication
Revenue Marketing
Performance Marketing
Campaign Analysis
MS Office
Google Analytics
CMS (WordPress, Shopify)
SEO
Paid Advertising
Email Marketing
Social Media
Project Management
Attention to Detail
Analytical Skills
Critical Thinking
Problem-Solving
Oral Communication
Written Communication
Email Communication
Group Presentations
eCommerce
GEO Implementation
Basecamp
BrightEdge
CRM (Tessitura)

Location

Nashville

Work Type

Full-Time

Experience Level

Minimum of 3 years marketing experience
1-2 years in revenue or performance marketing preferred

Education Level

Bachelor Degree in Marketing, Digital, Communication or related field

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Holidays (13) and Floating Holidays (2)
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Dog Friendly Work Environment
Volunteering and Community Engagement Opportunities

About the Company

Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts.
Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music.
The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.
First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001.
In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space.
The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded.
In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.
In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government.
The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”

Equal Opportunity

The Country Music Hall of Fame® and Museum is an equal opportunity employer.
We respect the varied attributes, characteristics, and perspectives that make each person unique.
The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed.
The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor.
The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.
We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions.
The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors.