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About the Role

We're hiring a Senior B2B Marketing Operations Executive to own both the technical build and the strategic design of our partner lifecycle programmes. In the first 90 days, you'll get hands-on with our Salesforce Marketing Cloud builds, audience SQL and campaign QA process, taking ownership of live campaign execution. Over the following months, you'll take on end-to-end ownership of lifecycle programme design — using performance data to shape segmentation, messaging and cadence — while continuing to support ad-hoc partner sends as they come up. You will report into the Marketing Operations Manager on our B2B Marketing Operations team in our Commercial Operations organization.

Responsibilities

Own end-to-end execution of partner lifecycle and ad-hoc email/WhatsApp campaigns, from audience build through to send and QA
Design and continuously improve lifecycle programmes, using performance data to iterate on messaging, cadence and segmentation
Build and maintain SQL-based audience queries, AMPscript personalisation and HTML email templates within Salesforce Marketing Cloud
Track and report on campaign and lifecycle performance metrics, turning results into clear recommendations for the wider team
Partner with stakeholders across Commercial, Content and Data teams to scope and prioritise campaign requests

Requirements

Experience building and executing email campaigns in an enterprise marketing automation platform (e.g., Salesforce Marketing Cloud highly preferred)
Proficiency writing SQL queries to build and troubleshoot audience segments
Experience with HTML and a scripting/templating language (e.g., AMPscript, Liquid) for email personalisation
Experience designing lifecycle or CRM marketing programmes and tracking their performance against defined metrics
Strong written communication skills and the ability to manage multiple concurrent campaign requests

Skills

Salesforce Marketing Cloud
SQL
AMPscript
HTML
Liquid

Experience Level

Senior

Benefits

Make a visible impact every day
Learn fast in an entrepreneurial environment
Build a career, not just a role
Deliver together in an inclusive culture

About the Company

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Equal Opportunity

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.