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About the Role

As our medical office administrator, you will be a key member of the clinical operations team, working cross-functionally with various departments. You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining exceptional quality of care, patient confidentiality, and promoting our patient-centric mission.

Responsibilities

• Manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.
• Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.
• Create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full.
• Follow an audit process to review requisitions and contact labs and patients when results are not received.
• Act as the liaison and support between pharmacy and healthcare practitioner communications.
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.
• Perform other related duties and tasks assigned by the clinical operations manager or medical director.
• Work closely with the customer support team.
• Maintain clinical documentation and update training materials.
• Assist with responding to faxes and voicemails from external stakeholders.
• Perform a variety of administrative and data entry tasks to support lab management processes.
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.
• Perform and be involved in QI/QA initiatives.
• Safeguard and protect personal health information as a personal health information delegate.

Requirements

• Must be located in Canada.
• Must be available to work a set schedule of Monday-Friday 7am-3pm EST 40 hours a week.
• Must be available to work evenings and weekends as needed.
• Minimum 2+ years of experience working as a medical office professional.
• Technical aptitude and the ability to learn software and systems quickly.
• Strong organizational skills and meticulous attention to detail.
• Ability to work both collaboratively and independently.
• Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated.

Skills

• Experience working with an EMR.
• Customer service experience is considered an asset.
• Exceptional verbal and written communication skills.
• Fluent in English.
• Bilingual in French is considered an asset.
• Experience working in virtual care is considered an asset.

Location

• Remote (Canada)

Work Type

• Remote
• 40 hours a week

Experience Level

• Minimum 2+ years of experience

Education Level

• Successful completion of a medical office administration program or equivalent education in a related field.

Benefits

• Full medical, dental and vision benefits
• Maternity/paternity policy
• 3 weeks vacation
• Stock option grant

About the Company

• Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health.
• Felix creates digital-first solutions that increase access for common healthcare needs such as mental health, sexual health, and daily health.
• Founded in 2019, Felix’s approach to healthcare encompasses assessments, lab testing, prescriptions, fast and discreet delivery, and ongoing care — all online at www.felixforyou.ca.

Equal Opportunity

• Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded.
• During our recruitment process, we provide accommodations at any stage.
• Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.