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About the Role
Usul is seeking an entrepreneurial operator to own customer deployments, leading pilot rollouts for defense primes and assisting AI companies in securing government revenue. This role requires a "figure it out" mindset to reform government sales processes and diversify the Allied industrial base.
Responsibilities
- Serve as the deployment lead for a portfolio of defense and space companies, owning post-sale relationships from onboarding and training to enterprise adoption, expansion, and renewals.
- Run the capture process for AI companies within the Services business, coordinating with consultants and government affairs to facilitate expansion into the government sector.
- Coordinate complex product onboarding paths for diverse clients, from startups to Fortune 500 companies, ensuring maximum value realization for winning defense contracts.
- Lead commercial upsell and cross-sell expansions within client accounts.
- Own customer health through metrics to increase retention, reduce churn, and close renewals.
- Collaborate with Sales, Product, and Engineering teams to influence the product roadmap and revolutionize government and defense company interactions.
Requirements
- 1-3 years of consulting or strategy experience within large, established industries.
- Experience navigating C-suite interactions and pitching ROI.
- Defense contract experience, including understanding proposal processes.
- High agency and ability to context switch rapidly.
- Willingness to travel 1-2 times per month for client engagements.
- Entrepreneurial experience and mindset, with a focus on building from scratch and executing quickly.
- High EQ.
- Ability to work in-office 5 days per week in San Francisco or DC.
Skills
- Consulting
- Strategy
- Client Relationship Management
- Onboarding
- Training
- Enterprise Adoption
- Sales Expansion
- Customer Retention
- Churn Reduction
- Product Roadmap Influence
- Proposal Development
- Context Switching
- Entrepreneurship
Location
- San Francisco
- DC
Work Type
- In-office
- Full-time
Experience Level
- 1-3 years
About the Company
- Usul is a Silicon Valley AI lab focused on enabling America and its allies to acquire technology rapidly.
- The company was founded by Stanford dropouts and MIT AI scientists, with contributions from Tier-1 Special Forces Operators.
- Usul's founders are the youngest to have won a US Defense contract.
- They have assisted Global 500 companies, including RTX, BAE Systems, and Palantir, along with frontier AI labs, in securing $12 billion in contracts across 30 NATO nations over the past year.