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About the Role

The District Service Manager leads a team of Field Service Engineers to deliver exceptional support for Waters’ product suite, including LC, LC/MS, HPLC/UPLC, and SFC systems. This role focuses on operational excellence, customer satisfaction, revenue growth, and team development within the Montreal and Toronto regions.

Responsibilities

• Recruit, train, and develop a high-performing team of Field Service Engineers.
• Motivate and empower team members to achieve service excellence and business objectives.
• Ensure superior customer experience and satisfaction across all service interactions.
• Conduct regular customer meetings to review service metrics and identify improvement opportunities.
• Ensure compliance with all service delivery and administrative processes.
• Provide up-to-date product support and training to the team.
• Collaborate with Sales, Support, and internal teams to drive customer success.
• Achieve after-sales revenue targets and contribute to annual business goals.
• Translate service data into actionable insights for continuous improvement.

Requirements

• BS/BA in Chemistry, Biology, Engineering, or related scientific field, or equivalent experience.
• Bilingual language capabilities in English and French.
• Prior management experience in the scientific/analytical market preferred.
• Sales experience is a plus.
• Strong leadership and team development capabilities.
• Excellent interpersonal, negotiation, and communication skills.
• Ability to manage priorities, resolve conflicts, and make effective business decisions.
• Understanding of scientific workflows and software systems (CDS, SDMS, LIMS, ELN).
• Valid driver’s license in good standing.
• Ability to travel overnight and internationally for training as needed.

Skills

• Motivational leadership and coaching
• Prioritizing customer needs
• Integrity and trust
• Time management
• Organizational skills
• Negotiation skills
• Data-driven problem solving
• Verbal and written communication

Location

• Montreal, QC
• Toronto, ON

Work Type

• Full-time

Education Level

• BS/BA in Chemistry, Biology, Engineering, or related scientific field

Salary/Compensations

• $113,500 - $144,500

About the Company

• Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics.
• Dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
• Focuses on regulated, high-volume testing environments.
• Collaborates with customers to advance medicine, food and water safety, and patient outcomes.
• Employs approximately 16,000 colleagues worldwide.

Equal Opportunity

• Waters Corporation is an equal opportunity workplace and affirmative action employer.
• Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any other characteristic protected by law.