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About the Role
The Parts Counter Advisor, Back Counter supports the dealership’s service department by providing timely, accurate, and efficient parts support to technicians and internal staff. This role ensures the correct OEM parts are identified, sourced, and delivered to the shop to keep repair orders moving efficiently. The Back Counter Advisor plays a key role in maintaining workflow, minimizing technician downtime, and supporting overall service department productivity.
Responsibilities
- Assist technicians and internal service staff with parts identification, pricing, and availability.
- Accurately source OEM parts using electronic catalog systems and VIN lookup tools.
- Process internal parts requests and ensure timely delivery of parts to the shop.
- Maintain organized records of parts used on repair orders and ensure proper billing.
- Communicate effectively with the service team regarding backorders, delays, or alternative solutions.
- Support inventory accuracy through stocking, bin management, and cycle counts.
- Help maintain a clean, safe, and organized parts department work area.
- Collaborate with the parts manager and service manager to support workflow and efficiency.
- Provide excellent internal customer service to help achieve service department KPIs.
- Perform all other duties as assigned by leadership.
Requirements
- Previous experience in automotive parts, dealership back counter operations, or technician support preferred.
- Strong understanding of automotive systems, OEM parts, and electronic parts catalog software.
- Excellent communication skills with the ability to support a fast-paced service environment.
- Strong attention to detail and accuracy in parts sourcing and record keeping.
- Proficiency with dealership management systems (DMS) and basic computer applications.
- Valid driver’s license with a clean driving record is required.
Skills
- Automotive parts
- Dealership back counter operations
- Technician support
- Automotive systems
- OEM parts
- Electronic parts catalog software
- Communication
- Attention to detail
- Record keeping
- Dealership management systems (DMS)
- Basic computer applications
Location
- Etobicoke, Ontario
Work Type
- Full-Time
Experience Level
- Previous experience preferred
Education Level
- High school diploma or equivalent
- Automotive or technical training is an asset
Salary/Compensations
- CAD $46,000.00 - CAD $55,000.00 /Yr.
Benefits
- Competitive Compensation
- Dental & Extended Health Coverage
- Company Pension
- Paid Time Off
- Life & Disability Insurance
- Employee & Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development
- Company-Wide Appreciation Events
About the Company
- Woodbine GM is part of a family-owned and operated automotive group, Woodbine GM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate.
- We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
- At Woodbine GM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence.
- As part of the Kaizen Automotive Group, Woodbine GM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.
Equal Opportunity
- We are an equal opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace.
- Employment decisions are based on qualifications, merit, and business needs.
- We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing jobpostings@kaizenauto.com.
- Personal information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.
- We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role-related suitability. The use of these tools does not replace human decision-making. All hiring decisions are made by human representatives involved in the hiring process.