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About the Role

Provide essential administrative and operational support across one or more districts, helping drive smooth, efficient day-to-day office operations. Partner closely with the District Operations Coordinator (DOC) to support key priorities, streamline processes, and create an organized, effective environment.

Responsibilities

• Provide administrative and operational support to one or more districts
• Support the DOC as directed
• Assist with day-to-day operations to ensure offices run efficiently
• Provide hiring support using internal applicant tracking and hiring systems
• Assist with onboarding and employment-related administrative tasks
• Support tax office associates with administrative requirements
• Partner with office(s) responding to inquiries related to supplies, facilities, or operational support
• Monitor supply inventory and place orders to meet office and district needs
• Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed
• Coordinate vendors for local facility and maintenance requests
• Review and verify invoices for accuracy
• Prepare invoices and expense documentation for approval using approved payment tools and systems
• Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot
• Use internal systems and virtual tools to manage tasks, records, and communications
• Attend training sessions related to systems, compliance, and job performance
• Assist with special projects, local initiatives, and other duties as assigned by DOC

Requirements

• Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress
• Ability to concentrate and work effectively in a fast-paced, high-volume environment
• Ability to interact effectively with all levels of the company
• Ability to work independently with minimal supervision
• Previous customer service experience
• Demonstrated decision making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Excellent verbal, written, and interpersonal communication skills
• Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools
• Experience working within Windows environments

Skills

• Microsoft Teams
• Microsoft Office applications
• CoPilot

Experience Level

• 1-3 years administrative experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.64 - $26.49/Hr.

Benefits

• Medical and prescription drug coverage
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

About the Company

• At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere.
• For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
• We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.