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About the Role

The American Red Cross is searching for a self-motivated Salesforce Business Application & Testing Lead to support its Biomedical Services Salesforce platform(s). This role leads end-to-end testing efforts, including test design, execution and defect management, ensuring all solutions meet business and technical requirements. The position collaborates closely with business stakeholders, product owners, and development teams to define test scenarios, validate system functionality, and ensure alignment with user expectations. The Testing Lead establishes and enforces testing standards, frameworks, and best practices, while promoting the adoption of automation to improve efficiency and coverage. The role also drives continuous improvement in testing processes, tools, and methodologies to support high-quality, scalable Salesforce solutions.

Responsibilities

Support the Salesforce Platform Director in the administration and oversight of the Biomedical Salesforce Testing plan and execution
Lead the end-to-end testing strategy for Biomedical Salesforce applications, including planning, execution, and reporting
Collaborate with BSI BA partners to ensure appropriate acceptance criteria are properly defined and documented to support superior testing outcomes.
Collaborate with IT QA to ensure the testing scripts and activities are capturing 90% to 95% of all defects before moving into functional testing.
Responsible for defining test approaches, test plans, and test cases aligned to business and technical requirements
Oversee functional test, user acceptance testing, smoke testing and regression testing activities.
Collaborate with product owners, business stakeholders, and development teams to ensure requirements are testable and well understood
Lead User Acceptance Testing (UAT), including stakeholder coordination, issue triage, and sign-off processes
Create and maintain the repository of test data for UAT scripts in Jira using Zephyr Scales or other like tools.
Create, maintain, and report UAT metrics including SLAs and KPI outcomes to leadership
Continuously improving testing processes, tools, and frameworks to enhance delivery quality and speed
May support the business process owners in evaluating the technical solutions proposed by IT
May support and lead business activities related to user experience journey mapping, use case development, and user story definition; guide business teams in establishing clear, well-defined requirements, with a preference for prior business analysis experience in requirements development.

Requirements

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Skills

7+ years of overall experience
3-5+ years of experience with testing Salesforce Applications, preferably with the Sales Cloud solution.
Sales process experience, in Salesforce preferable
Strong leadership skills and the ability to drive change.
Experience in end-to-end large scale system CRM implementations, preferably Salesforce experience.
Proficient with agile methodology and agile tools, Jira, Trello, etc. as well as proven application release management capabilities.
Experience in leading the development of a UAT approach, which includes writing text scripts and facilitating the execution of UAT
Proven experience in Business Analysis and User Acceptance Testing.
Experience documenting requirements, journey mapping, use case development, user story definition in a PLUS!

Location

Virtual
United States

Work Type

100% remotely from home
East coast schedule

Experience Level

7+ years of overall experience
3-5+ years of experience with testing Salesforce Applications

Education Level

Bachelor’s degree in Business, Management Information systems or related.

Salary/Compensations

$100K - $110K

Benefits

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 19 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

About the Company

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
The American Red Cross is a mission-based organization.
The American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Equal Opportunity

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.