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About the Role

Harry Rosen is a proudly Canadian retailer of fine quality menswear, specializing in luxury menswear for over 70 years. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Responsibilities

• Respond to customer inquiries via telephone, e-mail, and live chat.
• Follow up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries.
• Participate in fraud prevention.
• Source products for order fulfillment and oversee order delivery.
• Process returns, refunds, and other adjustments.
• Liaise with Logistics teams to ensure timely order processing.
• Work with internal and external partners to ensure client needs are met.
• Field gift card inquiries and process and ship gift cards.
• Maintain accurate records of work.
• Fulfill other requests/special projects.

Requirements

• 1-2 years of experience in a strong client service role, preferably in a high-end retail environment.
• Excellent phone etiquette, communication, and relationship-building skills.
• Excellent organization and time-management abilities.
• 1-2 years of office administration experience is an asset.
• Strong attention to detail.
• Strong initiative and can-do attitude.
• Ability to work effectively under pressure and act as a self-starter.
• Bilingual (French) – verbal & written required.

Skills

• Customer service
• Retail
• Fashion
• Communication
• Relationship-building
• Organization
• Time-management
• Attention to detail
• Initiative
• French language proficiency

Location

• Remote

Work Type

• Part-Time Permanent
• Remote

Experience Level

• 1-2 years

Salary/Compensations

• $22/hr

Benefits

• Competitive pay program
• Best in industry discounts and special purchase opportunities
• A modern, digitally advanced workplace
• A leader committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Inclusivity Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

About the Company

• Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
• We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
• We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Equal Opportunity

• Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
• In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
• If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.