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About the Role

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. This role is for our Southpark Mall studio location.

Responsibilities

• Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
• Deliver exceptional customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Assist customers in choosing and styling jewelry.
• Handle customer inquiries, concerns, and complaints professionally.
• Maintain a clean, welcoming, and safe studio environment.
• Engage with the local community to drive brand awareness, traffic, and appointments.
• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates.
• Ensure consistent delivery of exceptional customer service and adherence to safety standards.
• Meet Studio targets and overall performance, driving revenue growth.
• Create a performance-oriented culture by setting clear expectations and targets for the Studio team.
• Foster a positive and inclusive team culture that reflects company values.
• Schedule staff within labor allocations and manage payroll.
• Recruit for open studio positions.
• Oversee inventory management, ensuring compliance with policies and procedures.
• Ensure inventory control through POS accuracy and loss prevention.
• Meet or exceed individual and Studio sales targets and performance metrics.
• Drive sales and profitability through optimized appointments and inventory sell-through.
• Ensure all visual merchandising standards are met and product presentation reflects brand guidelines.
• Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
• Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image.
• Train and onboard new staff members on procedures, safety protocols, customer experience, and product knowledge.
• Provide ongoing training and development opportunities to staff.
• Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
• Manage studio budgets, track expenses, and ensure financial targets are met.
• Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.

Requirements

• Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment.
• Proven strong leadership skills with the ability to inspire, motivate, and develop a team.
• Proven track record of driving sales and optimizing store profitability.
• Excellent customer service skills with a passion for creating memorable experiences.
• Ability to work a flexible schedule, including weekends and holidays.
• Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
• Comfortable using technology, software systems, and POS.
• Deep understanding of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
• Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
• Ability to perform physical tasks including climbing ladders, bending, lifting up to 25 pounds, pushing, and reaching.
• Ability to stand for a full 8-hour shift.

Skills

• Retail Management
• Leadership
• Team Development
• Sales
• Customer Service
• Inventory Management
• Visual Merchandising
• Health and Safety Regulations
• Google Suite
• Retail Math
• POS Systems

Location

• Southpark Mall

Work Type

• Full-Time

Experience Level

• 3-5 years of retail management experience

Salary/Compensations

• $65,000 - $75,000

Benefits

• Paid accrued Vacation and Sick Time
• Medical/Dental/Vision Health Plans
• Employee Assistance Program (EAP) Resources
• 401k and Roth IRA Plans
• Generous employee discounts on products and services
• Team Member Referral Bonus plan

About the Company

• Transforming Nurses into Professional Piercers

Equal Opportunity

• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.