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About the Role

As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service. You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

Responsibilities

Process everyday banking transactions with accuracy and efficiency
Assist members with deposits, withdrawals, and account questions
Provide friendly, personalized service to every member
Help identify member needs and suggest appropriate solutions
Resolve account issues and escalate complex concerns when needed
Support overall branch operations and maintain a clean, organized workspace

Requirements

High school diploma with 1-3 years of related experience
Proficient in the Microsoft Office Suite programs
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Skills

Enjoys helping people and building relationships
Communicates clearly and confidently with members
Thrives in a fast-paced, team environment
Pays attention to detail and handles transactions accurately
Is comfortable having conversations—not just completing transactions

Location

Ithaca, NY

Work Type

Full-Time
On-site

Experience Level

1-3 years of related experience

Education Level

High school diploma
Associate degree preferred

Salary/Compensations

$18.00/hr. - $22.00/hr.

Benefits

Retirement benefits – pension plan, 401(k) with employer match
Excellent health benefits – medical, dental, vision, and supplemental coverage
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
Employee recognition program

About the Company

We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community.
Work with us – and be part of something bigger than banking.
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
Our mission is to MAKE VISIONS MATTER.
To our members, we will provide value and relevance.
To our employees, we will be a premier organization and provide opportunities for career advancement.
To our community, we will be a leader and provide a positive impact.
At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat

Equal Opportunity

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.