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About the Role
This position is responsible for effectively and efficiently processing customer transactions in a branch environment and referring customers who may need guidance in identifying the right financial solutions. This role builds long-term, mutually beneficial relationships and supports the achievement of business results, while engaging in supporting key building blocks to ESL’s success.
Responsibilities
- Process customer transactions effectively, efficiently, and accurately
- Meet transactions per FTE target
- Meet balance accuracy standards
- Participate in achieving team lead objectives
- Participate in efforts to achieve unit’s customer and employee satisfaction targets
- Ensure compliance with Audit/Operational controls
- Adhere to member focus processes and expectations
- Participate in coaching processes to improve proficiency in Member Focused Behaviors
- Attend sales meetings and participate in sales activities to increase sales success
- Use member focus skills and behaviors to foster and meet internal customer satisfaction performance targets
Requirements
- High School diploma or High School equivalency diploma required
- Bilingual English/Spanish speaking proficiency required
- Proficient in PC applications
- Good verbal and written communications skills
- People and team oriented
- Maintains a high degree of flexibility in support of branch needs
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose
Skills
- Teller experience
- PC applications
- Verbal communication
- Written communication
- Sales experience
Location
- Branch environment
Work Type
- Full-time
Experience Level
- 6-12 months teller experience preferred
- Prior sales experienced preferred
Education Level
- High School diploma or High School equivalency diploma
Salary/Compensations
- $19.66 per hour + 10% premium for bilingual positions
Benefits
- Wellness program
- Family assistance plan
- 401k with match
- Paid volunteer time
- Learning & Development training
About the Company
- ESL offers a competitive benefits package which focuses on providing a work life balance for all employees.
- We’re committed to diversity, equity, and inclusion.
- We believe we are a stronger, more successful organization because of this commitment.
- We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings.
- We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity
- We’re committed to diversity, equity, and inclusion.
- We believe we are a stronger, more successful organization because of this commitment.
- We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings.
- We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.