Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Pinterest is seeking a Spam Sr. Safety Specialist to join their Platform Integrity, Enforcement Ops Team in the US. This role will focus on creating scalable enforcement guidelines for new account spam policies and ensuring accurate vendor enforcement, directly impacting Pinterest's growth and user protection. The position offers an exciting opportunity to collaborate with various stakeholders in the rapidly expanding spam space, with a particular emphasis on AI's role as a partner in augmenting creativity and impact.

Responsibilities

Own and evolve Spam enforcement guidelines based on policy intent, operational signals and escalation learnings, identifying gray areas and recommending updates to Policy and Product.
Own BPO performance for Spam workflows, monitoring KPIs (SLAs, QA, volume, AHT) and leading recovery plans with Quality, Training and Vendor Management when metrics are off track.
Design and maintain Spam enforcement workflows and feedback loops, defining success metrics, reviewing trends and driving guideline, process and tooling changes.
Act as the primary Spam enforcement point of contact for cross functional partners, providing clear guidance and recommendations.
Lead complex Spam escalations end to end, coordinating investigations and responses to protect platform health and mitigate immediate harm.
Partner with Product and Data on Spam signals and ML models, providing SME input and golden data sets and translating enforcement gaps into clear requirements and evaluation criteria.
Partner with Sales to define and improve Spam related onboarding and offboarding processes that balance safety and revenue needs.
Partner with Data, Product and Shared Services to identify high value AI and agent use cases, provide SME input and champion adoption to reduce manual review load without sacrificing precision.
Write and maintain clear enforcement documentation (guidelines, runbooks, comms, FAQs, status updates) that enables consistent enforcement and stakeholder communication.

Requirements

Bachelor’s degree in a relevant field or equivalent experience.
5+ years in tech working in enforcement and/or Spam, with end to end ownership of complex operational workflows.
Proven experience leading operational or support programs: setting goals, monitoring KPIs and driving recovery plans.
Significant experience with outsourcing / scaled support, including setting expectations, calibrating quality and holding vendors accountable.
Strong customer focus and curiosity; you put Pinners and partners first, dig into root causes and ship solutions that improve safety and trust.
Strong critical thinking and judgment in ambiguous situations, using data and policy intent to make sound decisions.
Demonstrated ability to manage multiple projects and stakeholders in a fast changing environment.
Excellent written and verbal communicator who can present findings, influence cross functional partners and drive alignment.
Experience partnering with Data / Product to use AI or automation for workflow improvements (for example, SME input into agents, signals or tools used in enforcement).
US based applicants only.

Skills

Spam enforcement
Operational workflows
KPI monitoring
Vendor management
Customer focus
Critical thinking
Project management
Communication
AI/Automation partnership

Location

Work Type

Remote
Hybrid

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$81,921—$168,660 USD

Benefits

Equity
Information regarding the culture at Pinterest and benefits available for this position can be found here.

About the Company

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.
At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work.
Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think.
You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Equal Opportunity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.