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About the Role

As a Senior Client Success Manager covering Key Accounts, you will serve as a trusted strategic advisor and operational expert for valuable brand partners. This role involves high-touch campaign execution, including Creator Management, and relationship-based account management. You will lead complex creator marketing programs from inception to completion, nurture long-term relationships with enterprise-level clients, ensure campaign alignment with client objectives, and collaborate with Client Partners on account renewal and growth. You will also partner cross-functionally with Product, Sales, Media, Analytics, and Strategy teams to drive exceptional outcomes, retain and grow key accounts, and shape #paid's engagement with its largest customers.

Responsibilities

Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity.
Run program kick-off calls, finalize program briefs, build creator rosters, contract creators, schedule content creation and posts, track performance, and lead post-campaign reviews.
Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor.
Identify, qualify, and pursue upsell and expansion opportunities within your book of business (100% existing clients).
Drive client happiness through fast response times, professionalism, and ownership of individual NPS scores.
Consult on internal client processes, pain points, and bottlenecks to align #paid's approach with strategic priorities.
Manage multiple programs simultaneously with varying workloads and complexity.
Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements.
Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement.
Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions.
Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities.

Requirements

Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives.
Develop and present data-driven recommendations to support account growth and retention.
Address client concerns proactively, leveraging data and internal experts.
Seamlessly manage creator relationships and campaigns to deliver operational excellence.
Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics.
Be flexible and available for in-person meetings as needed for internal events or key customer meetings.
Experience in digital and creator marketing and a strong understanding of social media platforms.
At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
Owned commercial targets such as revenue retention, upsell quotas, or account growth goals.
Experience working with enterprise-level clients in agency, or creator tech is highly preferred.

Skills

Client-obsessed
Relationship building
Communication with senior stakeholders
Commercial mindset
Detail-oriented
Organization
Data-driven
Collaboration
Growth mindset
Digital marketing
Creator marketing
Social media platforms
Salesforce

Location

Remote

Work Type

Full-time

Experience Level

Senior
5+ years

Salary/Compensations

$90,000 - $100,000 semi monthly

Benefits

Flexible vacation policy
Competitive vision, dental and health benefits
Team offsites and working hubs
Socials
L&D budgets
RRSP/401K Matching Programs

About the Company

At #paid, we’re on a mission to empower creators to do what they love—create.
Our marketplace connects vetted creators with some of the world’s most iconic brands, fostering authentic collaborations that drive real business results.
We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.
With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic.
Rated #1 for customer support and managed services, #paid is leading the creator marketing space.
Through innovative technology and an ambitious team, we're transforming the future of the creator economy.
We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love.
We are growing quickly!
#paid is the highest-rated platform on the popular G2 Crowd software review website.
We invest in our team members.
We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday.
We empower learning through meaningful career progression and the autonomy to test new ideas.

Equal Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.
If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.