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About the Role

Under the direction of a Veterinarian or Licensed Veterinary Technician, the Patient Care Specialist will assist in the provision of compassionate care for convalescing animals who are injured, ill or recovering from surgery by tending to the animal’s basic needs including feeding, walking, cleaning and socializing. It is important to notice little changes in the animal’s behavior, appetite and comfort level and alert the Veterinary Team to the observed concerns. They provide direct assistance with physical examinations from retrieval of the animal to basic restraint.

Responsibilities

Maintain a high standard of animal care and welfare, including providing scheduled feedings, clean water, proper bedding, and enrichment toys.
Take patient vital signs (temperature, pulse, respirations) as directed by the doctor.
Document normal and unusual behavior, signs of illness, and injuries of animals daily.
Restrain, confine, and handle animals, including those that are ill, injured, quarantined, and aggressive, safely for both pet and staff.
Walk dogs housed in medical areas safely and according to ACC policies.
Properly clean and sanitize medical areas to keep patients comfortable and dry.
Facilitate the transfer of animals from intake or medical areas into appropriate housing.
Work cooperatively with ACC volunteers, partners, and all departments.
Communicate effectively, cordially, and promptly within and outside of the department.
Obtain ACC-provided euthanasia certification to perform humane euthanasia of animals when needed.
Maintain handling and restraint equipment.
Maintain adequate inventory, restock, and maintain the Vet Services Area.
Be a multitasker and assist various teams as needed.
Be a self-starter and observant.
Retrieve animals from rooms throughout the shelter and safely restrain for physical exams.
Complete other duties as assigned by supervisor.

Requirements

High School Diploma or GED required.
Six months of previous animal handling experience required (e.g., dog walking, animal husbandry, grooming, measuring vital signs, restraining aggressive animals).
Ability to excel in a fast-paced, often high-stress environment.
Treat animals and people with respect.
Have attention to detail and a strong work ethic to complete tasks correctly.
Must be able to lift up to 50 lbs.
Must be able to work standing for 8 hours or more.
Fear Free certification required within 30 days of hire.

Skills

Animal handling
Animal husbandry
Grooming
Measuring vital signs
Restraining aggressive animals
Attention to detail
Strong work ethic
Multitasking
Self-starter
Observant
Communication
Team player

Location

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

High School Diploma or GED

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
Open access Cigna medical, dental, and vision insurance at a low premium.
401K and Pension
Life Insurance
On-the-job training for 2-4 weeks.
Periodic all-staff trainings (safety, DEI, cross-training).
Growth opportunities.
Eligibility for Public Service Loan Forgiveness (PSLF) program.
Overtime eligible.

About the Company

ACC is one of the nation’s largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals each year.
ACC is a resource to the community, always seeking ways to keep the human-animal bond intact.
ACC has a 90% placement rate and progressive, life-saving initiatives.
ACC strives to find loving homes for homeless and abandoned cats, dogs, guinea pigs, and rabbits.
ACC partners with more than 200 dedicated animal placement organizations (New Hope partners).
ACC helps keep NYC communities safe and rescues animals in need.
ACC responds to emergencies involving animals and keeps its doors open 24/7 for people and animals in need.
ACC offers compassionate end-of-life services for pets.
ACC is a nonprofit organization.