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About the Role
We are seeking a friendly, organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. This role plays a key part in ensuring smooth day-to-day clinic operations while delivering excellent customer service in a fast-paced, multi-location environment.
Responsibilities
- Greet patients warmly and professionally, creating a positive first impression
- Answer incoming phone calls and respond to patient inquiries in a timely and courteous manner
- Schedule, reschedule, and confirm appointments while maintaining an efficient treatment calendar
- Check patients in and out and support smooth patient flow throughout the day
- Collect and process payments and assist with basic billing inquiries
- Maintain accurate and up-to-date patient records and demographic information
- Verify insurance information and assist with insurance documentation when required
- Perform general administrative and clerical duties, including data entry, filing, scanning, and managing office supplies
- Keep the reception area clean, organized, and professional at all times
- Communicate effectively with clinical and administrative team members to support patient care
- Provide coverage and support at multiple View Dental locations as needed
Requirements
- 1–2 years of experience in customer service, front desk, or office administration
- Experience in a dental or clinical environment is considered an asset
- Experience using dental practice management software such as Dentrix is an asset
- Reliable, adaptable, and able to work across multiple clinic locations
Skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm in a busy environment
- Professional phone etiquette and a patient-focused mindset
- Comfortable using computers, scheduling systems, and standard office technology
Location
- Toronto, ON
Work Type
- In person
- Full-time
- Permanent
Experience Level
- 1-2 years
Benefits
- Complimentary in-house dental care
- Health Spending Account
- Annual scrubs reimbursement
- Professional development and growth opportunities
- Access to modern technology and equipment
- A dynamic work environment with exposure to multiple clinics
- Casual dress
- Company events
- Dental care
About the Company
- View Dental is a highly rated dental group known for providing comprehensive oral care in a welcoming, patient-focused environment.
- With multiple locations across Toronto and continued growth, we are committed to delivering exceptional experiences for both our patients and our team members.
Equal Opportunity
- View Dental Canada is an Equal Employment Opportunity employer.
- Accommodations for candidates with disabilities or other protected characteristics are available at any stage of the recruitment process.
- This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our Human Resources Team.