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About the Role

The role of eClient Services within HSBC's Sales & Trading department is to ensure clients have a world-class experience with HSBC's global markets digital products, primarily Foreign Exchange, with potential expansion to Fixed Income and Equities.

Responsibilities

• Ensure clients have a seamless enablement experience on HSBC proprietary and non-proprietary systems.
• Monitor and resolve daily client, sales, and trading issues related to various trading and research platforms.
• Understand the technical connectivity requirements of HSBC’s digital offerings and their impact on clients.
• Understand the details of HSBC's back-to-front systems and infrastructure.
• Understand trading and electronic risk management capabilities.
• Work in a high-paced, high-risk environment with a direct impact on client relationships and revenue.
• Operate within a 24 * 5.5 support model, requiring collaboration with colleagues globally.
• Own communication between HSBC and clients during enablement, throughout their relationship, and during incident management.
• Support and continuously improve the client enablement process using an analytical and problem-solving approach.
• Support all client activities related to electronic pricing and risk management.
• Act as a single point of contact globally for incidents, ensuring seamless follow-the-sun handovers.
• Handle production issues for Sales and Traders.
• Route issues to the appropriate owner and follow up to ensure closure.
• Identify and drive improvements for process or technology inefficiencies.
• Provide platform demonstrations to new clients.
• Provide timely management information (MI) to stakeholders.
• Monitor and analyze new client activity to enhance client experience.
• Liaise with internal teams for the delivery of new features across platforms.
• Provide end-to-end support for all queries on trading and analytics platforms.

Requirements

• Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
• Ideally have experience at a financial services institution or a vendor serving these organizations (internships count).
• Strong interest in markets, technology, and working on a trading floor.
• Ability to work with and support colleagues in all locations is essential.
• Demonstrate product testing skills and come up with logical analysis and conclusions.

Skills

• Foreign Exchange experience or working knowledge is a plus.
• Knowledge of Investment Banking products (FX, Fixed Income, and Equities) and trading platforms.
• Interest in providing superior levels of service to Institutional and Corporate clients.
• Knowledge of API products.
• Proactive client engagement with clear and timely communication.
• Efficient management of system outage events.
• Understanding of the sales process and static configuration requirements.
• Excellent MS Office Skills – Excel and Powerpoint.
• Coding Skills (preferred, not required) – VBA, SQL, Python, Java, C++, R.
• Strong MI & Presentation skills.
• Ability to multitask effectively.
• Ability to simplify complex tasks and communicate clearly.
• Experience in a scripting language would be an added advantage.

Work Type

• 24 * 5.5 support model

Benefits

• Access to tailored professional development opportunities.
• Competitive pay and benefits package.
• Robust Wellness Hub.
• Welcoming and inclusive work environment.
• Empowerment to drive community engagement through industry-leading volunteerism policy.
• Generous matching gift program.
• Comprehensive program of immersive Sustainability and Climate Change Initiatives.
• Opportunity to join Employee Resource Groups.

About the Company

• HSBC's purpose is Opening up a world of opportunity.
• HSBC uses its unique expertise, capabilities, breadth, and perspectives to open up new opportunities for over 40 million customers.
• HSBC brings together people, ideas, and capital to nurture progress and growth, creating a better world for customers, employees, investors, communities, and the planet.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.