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About the Role

We’re looking for a Senior Digital Workplace Services Specialist to deliver an exceptional workplace technology experience for employees, executives, and business partners. As a highly visible face of IT, you’ll provide hands-on technical support across devices, workplace technology, meeting spaces, and collaboration tools. You’ll combine strong technical expertise with a customer-first, hospitality-driven approach—helping people stay productive, connected, and confident in the technology they use every day. This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex problems, and knows how to deliver calm, responsive, high-touch support when it matters most.

Responsibilities

Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments
Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy
Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance
Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings
Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption
Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking
Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives
Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities
Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations
Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience

Requirements

5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment
Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices
Experience supporting Microsoft 365, collaboration platforms, and workplace technologies
Experience with device provisioning, deployment, and lifecycle management
Strong customer service, communication, hospitality, and interpersonal skills
Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations
Ability to work on-site in San Francisco, with occasional U.S. travel as required

Skills

Windows 10/11
macOS
Hardware troubleshooting
Software troubleshooting
Mobile device support
Microsoft 365
Collaboration platforms
Workplace technologies
Device provisioning
Device deployment
Lifecycle management
Customer service
Communication
Hospitality
Interpersonal skills
Microsoft Autopilot
JAMF
Active Directory
ServiceNow
Wolken
Conferencing technology
Office infrastructure
Network support
Data center support

Location

San Francisco, CA 94105

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$66,000 - $118,580

Benefits

Health benefits
Financial benefits
Time away
Everyday wellness

About the Company

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Equal Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
We take pride in cultivating a culture of belonging where everyone can thrive.