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About the Role
The Royal Ontario Museum (ROM) is seeking an experienced, customer-focused Senior Assistant Manager, Retail In-Store Sales, to join its Commercial Enterprises team. This role involves leading daily store operations, supporting revenue growth, and ensuring an exceptional visitor experience in a high-volume retail environment.
Responsibilities
- Lead the day-to-day operations of the Museum Store, ensuring an exceptional shopping experience.
- Inspire, coach, and support a team of Retail Store Sales Representatives.
- Partner with the Senior Manager, Retail Business Operations to execute merchandising strategies and promotional initiatives.
- Oversee daily store opening and closing procedures, cash handling, POS and Shopify transaction approvals, and scheduling.
- Monitor store presentation, inventory flow, visual merchandising, and product availability.
- Serve as the on-floor leader, resolving customer concerns and coordinating with other museum teams.
- Use sales performance metrics and operational insights to identify opportunities for improvement.
- Strengthen ROM's earned revenue streams by delivering operational excellence and promoting the Museum's brand.
Requirements
- At least one year of experience leading or supervising teams in a retail, hospitality, tourism, or other customer-facing sales environment.
- A proven ability to motivate, coach, and support front-line employees.
- Exceptional customer service and communication skills.
- Experience operating point-of-sale systems and handling cash management.
- Strong organizational skills with the ability to prioritize competing demands.
- Experience supporting visual merchandising, inventory movement, and stock replenishment.
- The ability to collaborate effectively with cross-functional teams.
- Excellent verbal communication skills in English.
- Availability to work a flexible schedule, including weekdays, evenings, weekends, statutory holidays, and peak operational periods.
- International applicants with equivalent experience are encouraged to apply.
Skills
- Retail Management
- Hospitality
- Tourism
- Business
- Customer Service
- Communication
- Point-of-Sale (POS) Systems
- Cash Management
- Visual Merchandising
- Inventory Management
- Problem-Solving
- Team Leadership
- French or another language (asset)
Location
- Toronto, ON
Work Type
- Part-time Permanent
- Onsite
Experience Level
- Senior
- At least one year of experience leading or supervising teams
Education Level
- High school diploma
- Post-secondary education or certifications in Retail Management, Hospitality, Tourism, Business, or a related field (asset)
Salary/Compensations
- $30.00 per hour
Benefits
- Employer-matched Defined Benefit pension plan
- Free ROM membership for permanent full-time and part-time staff
- Discounts to over 200 attractions through Attractions Ontario
About the Company
- Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
- ROM is a globally recognized field research institute housing over 18 million artworks, cultural objects, and natural history specimens.
- The museum is dedicated to building and sharing global collections, inspiring learning, and fostering community engagement.
- ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.
- The museum aims to transform and evolve as one of the world’s foremost 21st-century museums.
Equal Opportunity
- ROM embraces diversity in its exhibits, communities, and teams.
- Applications are encouraged from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify ideas.
- ROM is committed to equitable employment opportunities and a workplace free from discrimination and harassment.
- ROM welcomes and accommodates candidates with disabilities throughout the selection process.