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About the Role

This is a varied, hands-on IT Support Engineer role covering service desk, device management, site technology support, and continuous improvement across a growing estate. You will join a technology team that values curiosity and initiative, with the scope to develop your skills beyond traditional support into endpoint engineering, operational technology, and project delivery.

Responsibilities

• Manage and resolve service desk tickets across the full incident and service request lifecycle, providing first and second-line support to users.
• Support users on Windows, macOS, Microsoft 365, and mobile devices, troubleshooting hardware, software, connectivity, and account issues.
• Administer endpoint management activities using tools including Microsoft Entra ID, Intune, and JAMF, and support joiner, mover, and leaver processes.
• Maintain accurate IT asset records and support device provisioning, deployment, and disposal.
• Travel to gym sites as needed to support technology installations, new gym openings, and on-site fixes.
• Create and maintain support documentation and knowledge base articles to improve self-service and reduce repeat incidents.
• Liaise with external vendors and suppliers to support issue resolution and day-to-day service delivery.
• Contribute to service improvement initiatives, including opportunities for standardisation and automation.

Requirements

• Proven experience in an IT support or service desk role, with hands-on incident and service request management.
• Experience supporting Windows and macOS devices in a professional environment.
• Working knowledge of Microsoft 365 and basic networking concepts.
• Experience with user account administration and endpoint support.
• Strong communication skills and a customer-first approach to technical support.
• Ability to manage a varied workload, prioritise effectively, and work independently.

Skills

• Windows
• macOS
• Microsoft 365
• Mobile devices
• Microsoft Entra ID
• Intune
• JAMF
• IT asset management
• Endpoint management
• Service desk ticketing
• Incident management
• Service request management
• Networking concepts
• User account administration
• Communication skills
• Customer service

Location

• Hybrid - 3 days per week in Clapham Junction

Work Type

• Hybrid
• Full-time

Experience Level

• Proven experience in an IT support or service desk role

About the Company

• We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best.
• We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe.
• We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them.
• We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams.

Equal Opportunity

• At The Gym Group, we are committed to creating an inclusive environment where everyone can #BeYouWithUs.
• We welcome applications from people of all backgrounds, identities, and experiences.
• We actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment.
• We want this to be a match that works for you as much as for us.