Consumer Insight and Experience Manager at Cancer Research UK | GB | Rezi

Consumer Insight and Experience Manager at Cancer Research UK

Consumer Insight and Experience Manager

Cancer Research UK · GB

1 weeks ago

Consumer Insight and Experience Manager

Cancer Research UK · GB

7 days ago
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About the Role

Join us in a key role where your insight expertise will help influence strategic decisions and deliver exceptional consumer experiences. At Cancer Research UK, our marketing, fundraising and engagement activity is most effective when it is rooted in a deep understanding of what matters to our audiences. The Consumer Insight and Experience (CIX) team plays a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement (MFE) are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences.

Responsibilities

  • Manage and deliver a range of qualitative and quantitative research projects, ensuring stakeholders have the insight they need to make informed decisions.
  • Manage in-house and commissioned end-to-end quantitative and qualitative insight projects from brief through to delivery and implementation.
  • Build trusted relationships with stakeholders, helping them understand their insight requirements and ambitions.
  • Translate complex findings into clear and actionable recommendations.
  • Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight.
  • Manage and optimise package of insight products and tools, including tracking programmes and our Supporter Panel.
  • Manage external research agencies, budgets, timelines and quality standards.

Requirements

  • Extensive experience delivering qualitative and quantitative market research.
  • Excellent stakeholder management and influencing skills.
  • Consumer focused, strategic and analytical mindset.
  • Collaborative working style.
  • Ability to translate data into strategic and actionable recommendations.
  • Strong project management experience, balancing multiple priorities and deadlines.
  • Excellent communication and presentation skills.
  • Advanced Excel and PowerPoint skills; SPSS advantageous.
  • Must be eligible to work in the UK.
  • Candidates must be 18 years or older.

Skills

  • Qualitative research
  • Quantitative research
  • Stakeholder management
  • Influencing skills
  • Strategic thinking
  • Analytical skills
  • Collaboration
  • Data translation
  • Project management
  • Communication skills
  • Presentation skills
  • Advanced Excel
  • Advanced PowerPoint
  • SPSS (advantageous)

Location

  • Stratford

Work Type

  • Fixed Term Contract (8 months)
  • Full time (35 hours per week)
  • Hybrid (1-2 days in the office)
  • High Flex

Experience Level

  • Experienced researcher

Salary/Compensations

  • £39,000 – £44,000

Benefits

  • Generous benefits package
  • Wide range of career and personal development opportunities
  • High-quality tools

About the Company

  • At Cancer Research UK, our marketing, fundraising and engagement activity is most effective when it is rooted in a deep understanding of what matters to our audiences.
  • Our organisation values are designed to guide all that we do: Act with ambition, courage and determination; Credible: Act with rigour and professionalism; Human: Act to have a positive impact on people; Together: Act inclusively and collaboratively.

Equal Opportunity

  • We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
  • There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
  • We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
  • If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
  • We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.