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About the Role
The Contractor Relations Associate will support the Contractor Relations Department and serve as the primary point of contact for contract partners.
Responsibilities
- Monitor existing vendor database to ensure adequate resources to meet current staffing needs.
- Recruit potential contractor partners via various methods, including search engines, job boards, and direct communication.
- Prequalify potential contractor partners through verbal discussions regarding W Services Questionnaire, scopes of work, and industry knowledge.
- Review and negotiate contract terms, specifications, payout details, and requirements with Contractor Partners.
- Review invoice requirements and specific billing requirements with contractors based on W Services internal protocols.
- Update the vendor prospect section in Waves (W Services Proprietary Software) for every potential contractor contacted.
- Manage and update assigned RTS and campaigns daily.
- Update Waves with contractor, payout, or schedule changes and submit change forms to the assigned W Services Service Representative.
- Maintain updated vendor notes in Waves with details on important conversations, location changes, and vendor challenges.
- Collaborate with internal W Services Market Teams/CEDs to address market opportunities, assist in obtaining service dates, discuss performance issues, and manage escalation items.
- Resolve invoice discrepancies with contractor partners to ensure timely and correct payment.
- Assist the W Services Accounting Team in obtaining sign-offs and invoices from contractors who are late submitting required paperwork.
- Review daily Unassigned and Open Campaign reports, along with the Margin % report, to prioritize focus areas.
- Participate in meetings, including the daily contractor relations call.
- Handle special projects as assigned by management.
Requirements
- Experience with MS Word, Excel & Outlook.
- Ability to work independently and be detail-oriented.
- Must be a team player with a positive demeanor.
- Ability to multi-task.
- Excellent communication, organizational, and decision-making skills.
- Ability to work under a demanding and busy work environment.
- Consistent email management is required.
- Comfortable with heavy phone communication, including various verbal discussions and negotiations.
Skills
- MS Word
- MS Excel
- MS Outlook
- Communication skills
- Organizational skills
- Decision-making skills
- Negotiation skills
About the Company
- W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services.
- Our quality-focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America.
- We have earned a reputation of being a high-value provider and are best known for truly partnering with our clients in a highly collaborative environment.
- Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments.
- Our personnel are empowered to make decisions and resolve issues to achieve a high level of client satisfaction in a rapidly changing environment.
- We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.
- We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.
Equal Opportunity
- W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.