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About the Role
The Digital Product Management support team supports critical travel and servicing platforms, leveraging modern cloud-based technologies and integrations with third-party servicing vendors. The role involves proactive platform health monitoring, investigating technical issues, and collaborating across teams to ensure seamless customer experiences.
Responsibilities
- Proactively monitor platform health.
- Investigate complex technical issues.
- Collaborate across product, engineering, operations, and vendor partners to ensure seamless experiences.
Requirements
- Strong technical foundation.
- Understanding of system integrations.
- Understanding of API-driven architectures.
- Relentless focus on the customer experience.
- Act with urgency.
- Take ownership of issues from identification through resolution.
- Continuously seek opportunities to prevent disruptions before they impact customers.
Work Type
- Hybrid
- Onsite
- Virtual
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company has an unwavering commitment to back its customers, communities, and colleagues.
- American Express operates with a strong risk mindset, ensuring trust, security, and service.
- Team Amex offers powerful backing with comprehensive support for holistic well-being and opportunities for learning, leadership development, and career growth.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.