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About the Role

Responsible for transforming data by indexing and scanning documents, ensuring accurate input into the IRON DATA system, and performing quality control on each document.

Responsibilities

• File and monitor workers’ comp, property, and casualty claims to ensure timely processing and coordinate appropriate claims documentation, incident reports and track losses and corrective actions.
• Maintain records, retrieve information, and produce correspondence, reports, and forms.
• Input appropriate information from the documents into the IRON DATA system as appropriate for the type of batch being indexed.
• Verify the accuracy and quality of each specific index file and document image by performing 100% quality check and making corrections as needed.
• Reconcile error conditions with the Scan/Index and Production Control Supervisor when necessary.
• Provide customer service to answer questions in their area of responsibility or direct to supervisor.
• Maintain contract required production and quality control standards.
• Complete training to perform all positions within the mail room and perform other duties as assigned.
• Maintain a positive, team-oriented relationship with management, peers, and customers.
• Ensure all work reflects a neat, professional image.

Requirements

• High School diploma or equivalent.
• At least 2 years of document scanning or data management experience.
• Strong interpersonal, organizational and communication skills.
• Hands-on experience with word processing and spreadsheet programs.
• Creative and flexible problem solving.
• Desire to work with employment and training services consumers, employees, and the public.
• Team orientation.
• Appropriate grooming and dressing.
• Ability to sit, bend, and stoop.
• Ability to occasionally lift up to 50 pounds.
• Must be able to perform each essential performance requirements satisfactorily.
• Must maintain acceptable attendance to avoid negative team impact.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress.
• Specific vision abilities required include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to use hands and fingers to operate a telephone and keyboard.
• Must be able to lift and carry up to 15 pounds on a regular basis with or without reasonable accommodation.
• Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.

Skills

• Document scanning
• Data management
• Interpersonal skills
• Organizational skills
• Communication skills
• Word processing
• Spreadsheet programs
• Problem solving
• Team orientation
• Customer service

Location

• Alternative work locations may be offered as appropriate.

Work Type

• Full-time

Experience Level

• 2 years of document scanning or data management experience

Education Level

• High School diploma or equivalent

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.