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About the Role

Fred Victor is seeking a 24-Hour Services Shelter Worker for the Women's 24-Hour Drop-In program. This role is crucial in providing a low barrier, trans-inclusive, and welcoming space for women experiencing poverty and homelessness. The program addresses basic needs, personal care, social and recreational activities, health services, and allied support such as income, legal, and housing assistance. The service approach is based on principles of harm reduction, recovery, low barrier service, trauma-informed care, anti-oppression, and inclusive service delivery. Fred Victor has a 130-year history of helping people rebuild their lives in Toronto and is committed to ending homelessness.

Responsibilities

Process client intakes, transfers, and support clients with daily needs.
Record client notes, intake forms, and discharge plans in accordance with Toronto Drop-in/Respite services Standards and FVC’s policies and procedures.
Serve meals and perform light housekeeping and cooking duties.
Implement programming for service users.
Distribute harm reduction kits.
Perform safety checks and building rounds.
Resolve client complaints appropriately, including timely follow-up.
Provide referrals, information, and advocacy to assist clients in meeting case plan goals.
Use emergency building systems and follow fire procedures.
Lead and support external agency staff onsite.
Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners.
Abide by Fred Victor Centre’s policies and procedures, including Anti-Harassment and Discrimination and the Staff Code of Conduct.
Work in accordance with the Ontario Occupational Health and Safety Act.
Identify, intervene, and deal with crisis and conflict situations.
Deal with emergency situations as they arise.
Perform administrative tasks including communications, reports, and management of service statistics and client information.
Participate in regular meetings and evaluations with Program Manager/Senior Manager.
Observe work-related requirements such as punctuality, attending staff meetings, meeting deadlines, and working with or without direct support.
Attend regular staff meetings.
Perform other duties as required.

Requirements

Educational background in social services or human services, including continuing education aimed at deepening practice in working with vulnerable individuals.
Knowledge and prior work experience in the supportive housing and homelessness sector.
Understanding of the issues facing marginalized women living with impacts of poverty, mental illness, and addiction issues.
Knowledge of community-based resources and services.
Experience supporting individuals to navigate the service system across multiple sectors (housing, legal, income support, health, settlement).
Commitment to community development practices.
Experience working with chronically homeless individuals from diverse backgrounds, experiencing health issues, addictions, abuse, and social isolation.
Understanding of systems that cause and support homelessness, poverty, and discrimination.
Understanding of strategies that promote asset development and empowerment.
Ability to develop effective and productive relationships with program participants, co-workers, and external agencies.
Demonstrated ability to utilize sound judgment and solid problem-solving skills.
Strong communication skills, both written and oral.
Strong skills in crisis intervention and conflict resolution.
Sound problem-solving and decision-making skills under pressure.
Ability to create and implement creative solutions.
Administrative and organizational skills.
Literacy in Word, Excel, Outlook, Windows, SMIS.
Willingness to work with animals and be proximate to animals.
Willingness to be in potentially threatening situations.
Ability to handle an emotionally challenging and at times physically demanding job.
A Police Record Check is required by the final candidate prior to hiring.

Skills

Crisis intervention
Conflict resolution
Problem-solving
Decision-making under pressure
Written communication
Oral communication
Administrative skills
Organizational skills
Computer literacy (Word, Excel, Outlook, Windows, SMIS)
Applied computer skills (Microsoft Word, Excel, and Internet)

Location

67 Adelaide Street East, Toronto

Work Type

Full-Time
Permanent

Experience Level

4 weeks vacation to start
6.5% employer contribution to RRSP after probation

Education Level

Educational background in social services or human services

Salary/Compensations

$29.40 per hour

Benefits

4 weeks vacation to start
1 float day
Generous paid sick leave allowance
Comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care.
Additional insurance includes vision care and travel for emergency medical services.
Access to employee and family assistance plan

About the Company

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto.
Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending homelessness, one person at a time.
We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference.
With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.

Equal Opportunity

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance.
We strive to provide reasonable accommodations whenever requested.
Information received relating to accommodation requests will be treated with confidentiality.