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About the Role

As a Service Advisor, you will serve as the primary point of contact for our service customers, ensuring a seamless service experience from vehicle check-in through delivery. You'll coordinate repair orders, recommend necessary maintenance and repairs, communicate with technicians, and help customers make informed decisions while maintaining the highest level of satisfaction. With over 120 service guests per day—and growing—this role offers significant earning potential and career growth.

Responsibilities

Serve as the primary point of contact for service customers.
Ensure a seamless service experience from vehicle check-in through delivery.
Coordinate repair orders.
Recommend necessary maintenance and repairs.
Communicate with technicians.
Help customers make informed decisions.
Maintain the highest level of customer satisfaction.

Requirements

Minimum 3 years of BMW Service Advisor (service writing) experience, or 5 years of luxury/high-line automotive service advisor experience.
Valid driver's license with a clean driving record.
Exceptional customer service and relationship-building skills.
Strong verbal and written communication abilities.
Excellent organizational and multitasking skills.
Experience with dealership management systems; Reynolds & Reynolds / ERA-IGNITE experience is a plus (or willingness to learn).
Professional appearance and positive, outgoing demeanor.
Ability to thrive in a fast-paced, team-oriented environment.

Skills

Customer service
Relationship-building
Verbal communication
Written communication
Organization
Multitasking
Dealership management systems
BMW service writing

Location

White Plains, NY

Work Type

Full-time

Experience Level

3-5 years

Salary/Compensations

$100,000 - $200,000

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid vacation
Paid sick time
401(k) retirement plan

About the Company

BMW of Westchester is seeking an experienced, customer-focused Service Advisor to join our growing service department.
If you have a passion for delivering exceptional customer experiences and experience working with BMW or luxury automotive brands, we'd love to hear from you.