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About the Role

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

Responsibilities

Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
Act as the face of Carvana to associates, vendors, and visitors.
Lead with effective communication with team, partners, and customers, incorporating active listening and dialogue.
Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting security and safety concerns.
Become trained and certified on life-saving measures such as first aid, CPR, and AED.
Partner with the Safe and Secure Team Lead and Manager to address requests for badge creation, CCTV review, and other components.
Promote an incident-ready focus by understanding and executing the Incident Response Protocol.
De-escalate situations to foster collaboration and uphold the Carvana value of 'we are all in this together'.
Execute facility Safe and Secure Principles at entrance/exits to manage access and egress.
Utilize the Safe and Secure Application (SAS App) and RFID Technology.
Deliver a service-first approach in all interactions.
Make a difference by exemplifying Carvana values.

Requirements

1-2 years of experience within a customer service environment.
Strong verbal and written communication skills.
Proven track record of strong decision-making in a complex environment.
Ability to relate well with others and establish strong working relationships.
Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
Ability to handle conflict situations in a positive way.
Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology.
Previous experience supporting an OSHA program – Safety Team.
Experience supporting crisis prevention and/or response plans.
Must be able to read, write, speak and understand English.
Must be at least 18 years of age.
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 60 pounds up to 20 feet.
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Requires excellent visual acuity and manual dexterity.
Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Requires frequent driving and computer data entry.
Must adhere to regular and predictable attendance.
The facility is a 24/7 operation and gates must be manned at all times.
Reasonable accommodations will be made for those with disabilities to perform the essential functions of their jobs.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Skills

Customer service
Communication
Decision-making
Organization
Planning
Task execution
Conflict resolution
CCTV
RFID
Card Access
OSHA program support
Crisis prevention
Crisis response
First aid
CPR
AED
Safe and Secure Application (SAS App) utilization

Location

Facility

Work Type

Full-Time
Hourly

Experience Level

1-2 years of experience

Salary/Compensations

$18 hourly

Benefits

Medical
Dental
Vision
401K with company match
Student loan payments
Discounts on vehicles
Pet benefits
Wellness program

About the Company

Carvana is disrupting the norm and revolutionizing the car buying experience.
We are looking for people who are excited to thrive in an environment of impactful change.
Team spirit is evident at Carvana, fostering innovation through passion and creativity.
We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions.
We have been changing the game since 2013.
The facility is a 24/7 operation.

Equal Opportunity

Carvana is an equal employment opportunity employer.
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
Carvana also prohibits harassment of applicants or employees based on any of these protected categories.