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About the Role

The Digital Platform Architect will shape the next stage of digital support for thousands of young people navigating access to university, apprenticeships, and careers. This role sits between program ambitions and technical partners, making informed decisions about digital development, AI, data, systems, and student experience. It's an opportunity to influence student-facing digital programming used by thousands annually, especially as AI transforms guidance access.

Responsibilities

Define the technical and product route for digital programming.
Translate program ambitions and student needs into product requirements, technical briefs, user journeys, and delivery plans.
Define the minimum viable version of digital programming and advise on build, buy, integration, or deferral decisions.
Develop or commission prototypes, mock-ups, and proof-of-concept work.
Support decision-making on priorities, phasing, cost, student value, and technical risk.
Act as the internal representative with external engineers, UX specialists, AI partners, and technology suppliers.
Translate non-technical requirements into specifications for development partners.
Review supplier proposals and technical outputs, challenging for lock-in, complexity, or poor value.
Ensure new features are tested for usability, accessibility, security, safeguarding, data protection, and content quality.
Maintain clear documentation of product decisions, data flows, risks, assumptions, and technical dependencies.
Explore how AI can support content navigation, guided search, coaching prompts, opportunity discovery, staff insight, and personalization.
Ensure AI-enabled tools are grounded in approved content and are not generic or unsafe.
Improve data flows between STO, Salesforce, application systems, communications tools, and third-party platforms.
Define data to drive personalization, nudges, recommendations, staff dashboards, and evaluation.
Ensure the platform supports student agency and avoids over-direction or inappropriate automation.
Map current and future student journeys across STO and wider programs.
Design clearer digital pathways across the student lifecycle.
Use student feedback, staff insight, and engagement data to refine the platform experience.
Work closely with program colleagues to ensure the platform supports delivery needs.
Support internal colleagues in understanding product decisions, technical trade-offs, and delivery risks.

Requirements

Experience in digital product management, platform development, service design, or technology-enabled program delivery.
Track record of turning user needs and organizational strategy into practical product requirements.
Technical grounding to work confidently with developers, engineers, UX specialists, and external technology suppliers.
Experience managing complex projects with multiple stakeholders, deadlines, and technical dependencies.
Strong written communication skills, including producing clear product documentation, user stories, specifications, and technical briefs.
Good judgment around safeguarding, data protection, and responsible use of technology.
Confidence working with ambiguity and turning early ideas into workable next steps.
Strong collaboration and relationship-building skills.
Ability to prioritize competing demands, make proportionate decisions, and maintain focus on delivery.
Excellent attention to detail.
Sympathy to the aims of the Trust and its mission to address educational disadvantage.
Eligibility to work in the UK.
Experience in education, EdTech, widening participation, social mobility, youth work, government digital, or a social impact technology organization (preferred).
Experience using AI-assisted or agentic tools to prototype, test, or specify digital product ideas (preferred).
Experience working with CRMs, learning platforms, application systems, CMSs, dashboards, or student-facing systems (preferred).
Knowledge of accessibility standards (preferred).
Experience commissioning or managing external developers, agencies, or technical consultants (preferred).

Skills

Product judgement
Technical literacy
Communication skills
Digital products
Data
Systems
AI
Commissioning
Challenging suppliers
Decision making
Collaboration
Relationship building
Prioritization
Attention to detail

Location

London, SW1P 4QP
Remote (up to 60% of the time)

Work Type

Full-time
Fixed-term contract
Hybrid

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£60,000 - £70,000 per annum

Benefits

Option to work from home for up to 60% of the time
DBS check may be required

About the Company

The Sutton Trust is the UK’s leading social mobility charity.
Our programmes help young people from less advantaged backgrounds access highly competitive universities, apprenticeships and careers.
Our research shapes national policy.
Each year, working with our university and employer partners, we support thousands of young people through our programmes and continue that support through our alumni community.
Sutton Trust Online was developed to extend that support digitally.
It now complements our university, apprenticeship and career access programmes through online guidance, resources, events, tools and progression support.
As the Trust approaches its 30th anniversary, we want to build on this foundation and think carefully about the next stage of our digital programming.

Equal Opportunity

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment.
We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role.
We particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds.
We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust.