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About the Role

The Assistant General Manager is responsible for optimizing operations in the FOH by ensuring all food and beverage meets Fresh expectations and creating a best-in-class experience for all Fresh guests and staff. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

Responsibilities

Assists the General Manager in maintaining an inspection ready restaurant including retail, eat-in and storage areas at all times
Manages the FOH team by approving FOH punches, performing onboarding and offboarding tasks, updating the schedule, training on steps of service, product knowledge, etc. and contributing to performance improvement
Develops a thorough understanding of the happenings within the FOH both financially and physically
Ensures guest satisfaction by expediting in the kitchen, sharing product knowledge and assisting with inventory and deliveries to avoid shortages
Completes and applies learning and development initiatives management training such as diversity and inclusion, procedures, skill development, etc.
Acts as a role model for all of Fresh’s standards and policies including attendance, code of conduct, positive attitude, uniform policy, etc.
Participates in the resume screening and interview stages of the hiring cycle of all FOH staff
Improves employee retention by coaching and committing to the growth and development of FOH staff
Emphasizes safety, sanitation and security awareness for employees’ physical and mental wellbeing
Heads the pre-shift meetings when GM is not present, ensuring the team is informed and engaged
Completes tasks assigned by the General Manager while remaining accountable for the overall FOH team
Attends manager meetings and is prepared to participate by actively listening and encourages and includes the opinions of others
Represents the Fresh brand positively when communicating with vendors, suppliers, employees and guests
Works with the Repairs & Maintenance Manager to keep equipment and front area in good standing and following up as needed
Resolves guest complaints and escalations regarding allergies and food quality, both in person and over the phone
Checks the logs, systems and procedures such as cleaning log, point of sale, cash reports, delivery applications, to confirm they are completed to specifications
Keeps accurate and detailed records of the workplace happenings through clear logbook entries
Contributes to planning for increased morale, engagement and satisfaction among employees
Brainstorms strategies to improve consistency, eliminate waste
Achieves operations within budget sets and reviews budgets with Senior Management

Requirements

Has flexible availability to work evenings, weekends and holidays according to restaurant needs
At least 2 years of serving and/or bartending experience in a high volume restaurant environment
At least 1 year of experience in a leadership or supervisory role
Motivated learner when it comes to technology, software and restaurant operations
Has a SmartServe certification (or willingness to certify)

Skills

Excellent communication skills
Organizational skills
Problem-solving skills

Experience Level

At least 2 years of serving and/or bartending experience in a high volume restaurant environment
At least 1 year of experience in a leadership or supervisory role

Salary/Compensations

Competitive Compensation Package with additional communications allowance and profit sharing
Bonus - Every 6 months based on restaurant and personal performance as well as your base salary.

Benefits

Paid Time Off - Paid vacation days and paid personal days.
Flexible Hours
Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision care, dental care, massage, employee assistance program and more.
Discounts and Perks - All Fresh team members get discounts at local gyms and retailers, 20% Recipe Discount Card at participating brands and 50% discount at all Fresh locations.
Growth & Learning Opportunities including consistent leadership training

About the Company

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious.
Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.
Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.
Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity.
Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow.