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About the Role

Sage Hospitality Group is seeking a Group Housing Coordinator for the Hotel Van Zandt in Austin, Texas. This role supports Sage's Vision by ensuring a culture that makes the ordinary extraordinary, impacting associates, guests, owners, and communities through genuine service and unforgettable experiences.

Responsibilities

• Handle assigned property's reservation calls, faxes, and emails to provide optimal customer service.
• Maintain accuracy of group blocks, including cutoff dates, room pickup, room types, suite blocks, and rates.
• Ensure accurate billing setup for prompt processing and identify, block, and process staff, VIP, and comp room reservations.
• Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
• Set up and maintain master files for each group with pertinent information, including approved changes and documented conversations.
• Monitor group pickup, cut-off dates, rates, and room type availability to maximize hotel revenues and client/guest satisfaction.
• Audit assigned group blocks, room rates, and concessions against PMS per contract once the group has turned definite.
• Ensure blocks entered are consistent with the group pattern and room type blocks flow for the duration of the block, updating as necessary.
• Seek approval for additional rooms beyond the contracted block as needed.
• Facilitate rooming list entry and ensure all appropriate information is available for individual call-in groups.
• Coordinate all group activity and information, including processing reservations, rooming lists, advance deposits, and group resumes.
• Review rooming lists for accuracy of information, format, and billing requirements.
• Block special request reservations and suites, facilitating special requests using available systems and direct property communication.
• Monitor housing bureau pickup as required and make adjustments accordingly.
• Communicate with the management team as necessary.
• Facilitate consumption of complimentary rooms or other contractual room requirements and communicate with all appropriate departments.
• Serve as a liaison with the accounting department to ensure all billing requests are configured and executed.
• Prepare all necessary reports for the Group Pick Up meeting and discuss pickup and trending of groups.
• Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information that could impact group performance.
• Attend all pre-con meetings.
• Speak directly with clients.
• Meet deadlines.
• Update to Delphi to FDC.
• Perform all other duties as assigned, requested, or deemed necessary by management.

Requirements

• 4-year college degree or equivalent hospitality experience.
• Previous sales, hospitality, and/or analysis experience preferred.
• Ability to type 60 WPM.
• Proficiency in Microsoft Word applications: Word, Excel, Publisher, and PowerPoint.
• Strong alphabetizing, grammar, and punctuation skills.
• Knowledge of standard business letter formats.
• Strong editing skills.
• Excellent attention to detail and multi-tasking skills.
• Ability to respond to telephone inquiries and handle clients and associates.
• Ability to use a computer, file, and check diary.
• Excellent speech communication skills necessary to communicate clearly with customers and other departments.
• Excellent comprehension and literacy required to read contracts, manager's letters, and help prepare contracts and proposals.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Publisher
• Microsoft PowerPoint
• Attention to detail
• Multi-tasking
• Speech communication
• Comprehension
• Literacy

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• 4-year college degree or equivalent hospitality experience

About the Company

• Sage Hospitality Group is passionate about being the best and creating excellence. They believe in enriching lives one experience at a time and empowering employees to make positive impacts in their communities.
• Sage Hospitality Group invests in employees' personal and professional growth, recognizing that success is about more than just the work performed.
• Hotel Van Zandt is located in the Rainey Street District and features 319 guest rooms and over 25,000 square feet of meeting space, with amenities including a featured restaurant, Geraldine's, a pool, and pop-up events.