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About the Role

Lead the delivery, performance, and growth of the hospitality, private pod, and events business at the London Eye. Ensure all events are delivered safely, efficiently, and to exceptional standards, acting as the operational force behind the Events and Hospitality offering.

Responsibilities

• Lead the delivery, performance, and growth of the hospitality, private pod, and events business.
• Ensure every event is delivered safely, efficiently, and to exceptional standards.
• Act as the key link between Sales, Events, Hospitality, and Operations teams.
• Turn plans into seamless experiences while driving commercial success and guest satisfaction.
• Lead teams, support clients, and make decisions that keep operations running smoothly during high-profile events.
• Support the delivery of larger Private Pod experiences, Lounge functions, and new business opportunities.
• Operate as a Duty Manager on a rota basis, taking responsibility for the wider operation of the London Eye site.
• Support the delivery of world-class guest experiences every day.

Requirements

• Experience leading hospitality, events, or venue operations within a fast-paced guest-facing environment.
• Strong commercial awareness combined with a passion for delivering exceptional guest experiences.
• Ability to build trusted relationships with clients, stakeholders, and teams at all levels.
• Ability to lead people with clarity and confidence, developing high-performing teams through coaching and support.
• Ability to stay calm under pressure and make sound decisions during live events and operational incidents.
• Ability to take ownership of challenges and look for opportunities to improve processes, products, and performance.
• Experience managing budgets, analysing performance data, and using insight to drive results.
• Understanding of the importance of health, safety, and compliance in a busy operational setting.
• Enjoy being hands-on and visible, leading from the front during events and peak trading periods.
• Excited by the opportunity to shape and grow premium hospitality experiences at one of London's most iconic attractions.

Location

• London

Work Type

• Fixed-term
• Full-time

Salary/Compensations

• GBP £35,861.78/Yr.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store.
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
• 25% discount in Merlin retail shops and restaurants.
• Staff discount codes for Merlin Annual Passes to gift to loved ones.
• Employee assistance programme.
• Access to Perks at Work which 30,000+ national & local employee discounts.

About the Company

• We are recruiting an Events Operations Manager (fixed-term, full-time) to lead the delivery, performance and growth of our hospitality, private pod and events business.
• This is a role that combines operational leadership with hands-on delivery.
• As Hospitality continues to grow, you'll support the delivery of larger Private Pod experiences, Lounge functions and new business opportunities, including the rollout of London Eye Weddings.
• Whether managing a private pod experience, launching a new hospitality product or overseeing a major event, you'll set the standard for excellence.
• This is a fixed-term, full-time role, contracted until the end of 2026.
• Flexibility is essential, including evenings, weekends and bank holidays to support the operational needs of the business.