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About the Role

The Technology Support Specialist I is an integral part of Latham’s Technology & Information Services team, responsible for providing support for standard desktop, notebook, and remote computing issues, as well as hardware, customer-related services, printers, Multi-Functional Device (MFD) hardware and settings, and Personal Digital Assistant (PDA) support. This role involves configuring, deploying, and troubleshooting.

Responsibilities

Setting up PC and notebook computers, as well as printers, to initialize and stabilize their performance.
Configuring, deploying, and delivering mobility offerings, including iPhones, iPads, and other technology devices.
Performing regular maintenance on PC equipment, such as computers, notebook computers, printers, and peripherals.
Scanning computers for viruses.
Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual).
Performing daily checks of conference rooms to ensure all equipment is working properly.
Creating help desk tickets.
Notifying team members via email when taking an open request and when the request is completed.
Maintaining an inventory of PC hardware equipment and software programs.
Utilizing ServiceNow to track loaner equipment for distribution and recovery.

Requirements

Knowledge of standard hardware components and peripherals.
Knowledge and proficiency in software programs, including Windows 10 and Microsoft Office.
Analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems.
Experience with installations and upgrades, training and technical documentation.

Skills

Desktop support
Notebook support
Remote computing support
Hardware support
Customer service
Printer support
Multi-Functional Device (MFD) support
Personal Digital Assistant (PDA) support
Configuration
Deployment
Troubleshooting
PC setup
Notebook setup
Printer setup
Mobility offerings
iPhone configuration
iPad configuration
PC equipment maintenance
Virus scanning
Conference room technology setup
Audio/visual setup
Help desk ticketing
Inventory management
ServiceNow
Windows 10
Microsoft Office
Remote communications hardware
Modem experience
Wireless router experience
Network interface card experience
Notebook computer experience

Location

London

Work Type

On-site

Experience Level

Entry Level
Technology support experience with PC hardware/software
Experience working with remote communications hardware including modems, wireless routers, and network interface cards
Experience working with notebook computers
Experience with installations and upgrades, training and technical documentation

Education Level

High school diploma or equivalent
Bachelor's degree or equivalent in Computer Science or Information Systems

Benefits

Generous total compensation package with bonuses
Health insurance
Group income protection
Life assurance
Pension plan
Wellness programs
Employee discounts

About the Company

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy.
We are the market leaders in major financial and business centers around the world.
Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.
If you aspire to be the best, and work with the best, this is where you belong.

Equal Opportunity

Latham & Watkins is an equal opportunity employer.
The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.