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About the Role

Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions, and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs, aligns with the organization for implementation, and manages P&L. Forges strategic business relationships with NYPA customers to promote organizational awareness, profitable business, and clean energy solutions. Leverages knowledge of the energy industry and market trends to enable customers make informed decisions, anticipate their needs, and provide optimal solutions. Uses data analytics to review/report on customer retention, enhance relationships with high-value clients, and identify new business opportunities. Develops medium to long-range sales plans and prepares strategies to protect, grow, and diversify relationships with existing customers. Identifies and manages interactions with assigned customers to identify cross/up and repeat sales opportunities. Resolves problems, ensures customers receive high-quality service, and develops client retention and growth plans for profitable business. Reviews and reports on customer retention, business opportunities, and market trends.

Responsibilities

Leads staff to help resolve day-to-day key account management issues.
Informs Sr. Management of any issues that deserve attention.
Manages staff on utilizing NYPA’s various power supply and grant programs.
Works with staff to ensure customers meet all contractual requirements.
Represents NYPA at local government, business stakeholder, muni/coop association, economic development, and customer meetings.
Leads and manages team including performance reviews, salary administration, succession planning and resource balancing.
Manages the execution of formal power supply and energy services contracts.
Ensures customers are on track to achieve their goals and develops metrics to measure success.
Creates and facilitates regular forums for sharing information, including customer needs and strategic planning.
Actively manages performance in terms of business lead opportunities and sales cycle status reporting.
Advocates for the customer and advises senior management on current trends, issues, or customer challenges and makes recommendations.

Requirements

Ability and willingness to travel up to 25% within the state of New York.

Skills

Knowledge and perspective of external forces that could impact customer decision making.
Ability to articulate the customer point of view, influence NYPA’s interaction, and balance customer needs with ability to deliver.
Ability to motivate, lead and coach staff.
Ability to develop strong working relationships with other groups within NYPA.
Strong ability to deliver engaging, informative, well-organized presentations.
Demonstrated ability to think strategically.
Develop strategic account plans.
Proactively identify problems.
Develop and implement solutions selling to overcome obstacles.
Ability to anticipate, manage and constructively resolve conflicts.
Overcome objections.
Create value added customer solutions.

Location

New York

Work Type

Full-time

Experience Level

Minimum of 5 years energy experience with specific emphasis on customer engagement/account management is required.
New economic business development experience is preferred.
Prior management/supervisory experience preferred.

Education Level

Bachelor’s degree required.
Bachelor’s Degree in Business Administration, Marketing, Finance, Engineering is preferred.

Salary/Compensations

$146,000 - $182,000

About the Company

The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply.
As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.

Equal Opportunity

As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.