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About the Role

The Senior Creative Operations Manager drives the planning, execution, and delivery of cross-functional creative projects, acting as a liaison between stakeholders, strategists, and creative teams to ensure quality and timely delivery. This role requires strong organization, proactivity, and the ability to manage complex initiatives in ambiguous environments.

Responsibilities

• Lead intake conversations with stakeholders to understand project objectives, constraints, and success criteria.
• Translate high-level requests into clearly defined project scopes, timelines, budgets, and deliverables.
• Identify risks, dependencies, and contingency plans at the outset of projects.
• Establish realistic timelines based on project type, complexity, and team capacity.
• Build and manage detailed project plans using Asana or similar project management tools.
• Coordinate across creative, marketing, product, and external partner teams to ensure alignment.
• Proactively advance projects by anticipating blockers and resolving issues before escalation.
• Monitor progress, manage scope changes, and ensure projects are delivered on time and in accordance with project requirements.
• Serve as the primary point of contact between stakeholders and the Brand & Creative team.
• Facilitate clear and consistent communication throughout all phases of a project.
• Lead status meetings, provide regular updates, and maintain transparency regarding risks, timelines, and project health.
• Confidently manage stakeholder expectations and address misalignment related to scope, timelines, or resources.
• Partner closely with creative leadership to align production requirements across multiple channels, including Print, Digital design, Experiential and event activations, Web (UX/UI), Video and motion content, and Social media content.
• Apply knowledge of production processes, service-level expectations, timelines, and best practices.
• Ensure appropriate lead times and resource allocation models are incorporated into project plans.
• Continuously improve workflows, project templates, and tools to enhance team efficiency.
• Maintain documentation for processes, timelines, project standards, and operational best practices.
• Implement scalable systems and processes that support increasing creative demand and organizational growth.

Requirements

• Bachelors Degree in related field required
• Minimum of 5 years of experience in creative operations, project management, production management, or related roles.
• Experience working within an in-house creative team, agency environment, or a combination of both.
• Proven track record managing complex, cross-channel creative campaigns and initiatives.
• Experience with resource management and capacity planning.
• Working knowledge of Microsoft Office Suite.
• Ability to travel 20%

Skills

• Exceptional written and verbal communication skills.
• Ability to proactively engage stakeholders to gather complete and accurate project requirements.
• Ability to ask thoughtful, challenging questions and drive alignment early in the planning process.
• Skilled at building trust and maintaining productive stakeholder relationships.
• Strong project management capabilities with experience balancing timelines, quality standards, and resource constraints.
• Expertise in project planning, workflow management, and cross-functional coordination.
• Strong understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches.
• Proficiency with project management platforms such as Asana and related workflow tools.
• Knowledge of automation, process improvement, tooling, and AI integrations that accelerate operational efficiency.
• Ability to anticipate risks, blockers, and dependencies before they impact project delivery.
• Strong analytical and organizational skills with the ability to manage multiple concurrent initiatives.
• Ability to develop contingency plans and adapt quickly to changing priorities.
• Demonstrated ownership, accountability, and independent decision-making.
• Strong working knowledge of creative development and production workflows across Print and digital design, Experiential marketing and events, Web projects (UX/UI), Video production and motion design, and Social content development.
• Understanding of production timelines, dependencies, and channel-specific requirements.
• Ability to manage creative projects from intake through final delivery.
• Ability to thrive in fast-paced environments with evolving priorities.
• Comfortable working through ambiguity while maintaining focus and momentum.
• Strong initiative in identifying solutions and resolving uncertainty independently.
• Experience working in both agency and in-house creative environments.
• Demonstrated success managing large-scale, cross-functional creative campaigns.
• Advanced experience with resource planning and team capacity management.
• Experience leveraging automation, workflow optimization tools, and AI-enabled solutions to improve operational efficiency.

Experience Level

• Senior

Education Level

• Bachelors Degree

Salary/Compensations

• $110,000 - $130,000

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

About the Company

• Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• The heartbeat of SHI is our employees – all 7,000 of them.
• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Opportunity

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status