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About the Role

This role involves leading and coaching a team of framers, driving custom framing sales, and assisting customers in creating memorable framing solutions for their art.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload.
• Achieve personal KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members.
• Support Talent Development activities and participate in Performance Mgmt. activities.
• Utilize leadership competencies for continued self-development.
• Partner with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.
• Perform other duties as assigned.

Requirements

• Basic computer skills.
• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Skills

• Custom framing
• Retail management
• Sales team leadership

Location

• AUS-WESTLAKE, TX

Work Type

• Full-time

Experience Level

• Management
• Sales

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

About the Company

• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
• EEOC Know Your Rights Poster in English
• EEOC Know Your Rights Poster in Spanish
• EEOC Poster Optimized for Screen Readers
• Federal FMLA Poster
• Federal EPPAC Poster