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About the Role

Compassionately facilitates funeral arrangement discussions, presides over services, and ensures compliance with mortuary, health, and vital statistics regulations.

Responsibilities

• Receives or initiates contact with deceased next of kin, obtains information, and schedules arrangement appointments.
• Performs removals or transfers of the deceased while adhering to company standards.
• Cares for the deceased in a respectful manner and updates removal status in proprietary software.
• Facilitates Arrangement Conferences, assessing needs, summarizing desired outcomes, and discussing available services and merchandise.
• Transitions Arrangement Conferences to Funeral Services Counselor/Advisor or performs their responsibilities if needed.
• Reviews and authorizes merchandise and service contract revisions.
• Confirms authorization to proceed with service arrangements.
• Serves as Master of Ceremonies for visitation, funeral, or graveside services.
• Visually inspects deceased and services arrangements against contractual agreements and family expectations, initiating corrective actions as needed.
• Interacts with family and guests to fulfill death care requests and obtains leads for pre-need services.
• Performs event planning responsibilities including resource planning and ordering of music, flowers, or catering.
• Produces memorial products such as scanning photos, ordering memorabilia, creating electronic presentations, writing obituaries, and creating online memorials.
• Prepares and cleans event rooms, including setup and breakdown of chairs, tables, and décor.
• May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
• Represents and promotes the location or market at community or charity events.
• Ensures compliance with local, state, and federal regulations.
• Takes initiative to discuss assignments, expectations, priorities, and deadlines with manager.
• Notifies manager of light workload and volunteers for additional work.
• Adjusts effectively to new work structures, processes, requirements, or cultures.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record.
• Industry experience is preferred.
• Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.

Skills

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Positive attitude, drive to continually advance understanding of the industry and business, and highly self-motivated.
• Ability to build professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient using databases in automated processes.
• Proficient MS Office skills.

Location

• US-TX - Austin

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• Graduated from an accredited school or college of mortuary science
• Current Funeral Director license

About the Company

• Our associates celebrate lives. We celebrate our associates.