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About the Role

The Bartender is the first area of service for guests before arriving at their tables. It is essential to provide guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

Responsibilities

• Making drinks to spec recipe
• Demonstrating responsible alcohol service
• Serving food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Maintaining a clean and organized bar area
• Maintaining proper product pars – through bar pulls & inventories
• Stocking liquor, beer, wine and glassware throughout the shift
• Properly labeling, dating, covering and refrigerating prepped items for the bar
• Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
• Answering questions - accurately and politely
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Requirements

• Performing duties which require bending, reaching, lifting & standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Skills

• Point-of-sale system operation
• Cash handling
• Product knowledge
• Suggestive selling
• Organization
• Attention-to-detail
• Sense-of-urgency

Benefits

• Comprehensive benefits package
• Health and well-being support
• Future planning support
• Work-life balance support

About the Company

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.