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About the Role
Loblaw Companies Limited is seeking a Customer Support representative to join the Asset Protection team at their Toronto location. This role focuses on creating a welcoming atmosphere, providing exceptional service, and ensuring a positive and safe shopping environment for customers.
Responsibilities
- Provide exceptional customer service and support, acting as a welcoming first point of contact for all customers and colleagues.
- Assist customers with inquiries and provide guidance, including supporting a seamless customer flow at store entrances and exits.
- Proactively identify and address potential safety hazards (e.g., spills, wet floors) to ensure a secure and comfortable environment for everyone.
- Respond calmly and effectively to any urgent situations, escalating as needed to ensure customer and colleague well-being.
- Maintain accurate records and complete required daily, weekly, and monthly reports.
- Perform other duties as assigned to support overall store operations and customer satisfaction.
Requirements
- Previous experience in a retail or customer-facing role is preferred.
- Strong ability to collaborate and build positive relationships with store teams and customers.
- Exceptional customer service skills, with a natural talent for making connections and building rapport.
- A professional, friendly, and approachable demeanour that puts customers at ease.
- Proven ability to maintain composure and provide assistance during challenging or urgent situations.
- Physical ability to stand or walk for extended periods.
- Candidates who are 18 years or older are required to complete a criminal background check.
Skills
- Customer service
- Collaboration
- Relationship building
- Communication
- Problem-solving
- Composure under pressure
Location
- 10 Lower Jarvis St., Toronto, ON
Work Type
- Full-time
Experience Level
- Entry Level
- Some experience preferred
Salary/Compensations
- $17.60 per hour
Benefits
- In-house training programs
- Tuition assistance
- Competitive pay rate
- 10% Colleague Discount program
- Company matched Pension Plan
- Health Benefits
- Employee Stock Purchase Program
About the Company
- Loblaw Companies Limited is one of Canada's largest employers, shaping the future of Canadian retail.
- Committed to positively impacting the lives of all Canadians and helping Canadians Live Life Well®.
- Succeed through collaboration and commitment, setting a high bar for themselves and others.
- Focuses on Sustainability and Social Impact through Environment, Sourcing, and Community pillars.
- Guided by CORE Values: Care, Ownership, Respect, and Excellence, brought to life through Blue Culture.
- Recognized as one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Equal Opportunity
- Committed to creating accessible environments for colleagues, candidates, and customers.
- Encourages candidates to make their accommodation needs known for equitable opportunities.
- Values diverse perspectives and experiences.