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About the Role

Be part of a team that values connection, accountability, and real impact. Access's Culture Playbook is how we show up for each other and for the people we support, focusing on clear expectations, support, accountability, and outcomes that matter to people. We are committed to helping people live the healthiest and fullest lives possible while ensuring our staff can do the same.

Responsibilities

• Manage programmatic records and schedules in an organized manner.
• Attend meetings, take notes and minutes, and record program action plans.
• Prepare and set up meetings, including developing and distributing supporting documents.
• Enter, interpret, and monitor data in various systems (e.g., SharePoint, Cornerstone, Dayforce, CAIRS, myEvolve-Electronic Medical Record, team schedules, participant contact tracking, and other Daily Management Systems).
• Assist with daily communication, including triaging phone calls and responding to inquiries with excellent customer service.
• Maintain accounting and budget records including responsibility for monitoring and tracking use of petty cash and client service dollars.
• Support Program Director with managing medical records and responding to records requests.
• Support Program Director with ensuring regulatory, agency, and billing compliance in medical record including monitoring notes timeliness, assessment and treatment plan completion, and documentation/tracking of all participant and collateral contacts.
• Run reports, type and prepare spreadsheets, and manage daily emails.
• Access OMH website for documents and maintain understanding of ACT Team regulations.

Requirements

• Proficient computer skills, including Microsoft Suite.
• Strong organizational, administrative, and clerical skills with the ability to multi-task.
• Excellent phone etiquette and customer service skills.
• Demonstrate flexibility, calmness, and effectiveness under pressure.
• Energetic, outgoing, creative, and personable.
• Ability to work effectively in a collaborative, fast-paced, and team-oriented environment.
• Must be able to move throughout the workday and accompany individuals served in the community.
• Ability to sit or stand for long periods while using a computer.
• Able to work in an open-space office setting in close proximity to co-workers (within 3 feet).
• Must be able to move in tight spaces as needed.
• Occasional lifting of more than 5 lbs. (e.g., carrying backpack with laptop and materials).
• Able to work in open space floor plan
• Must be capable to move throughout work day

Skills

• Microsoft Suite
• Organizational skills
• Administrative skills
• Clerical skills
• Multi-tasking
• Phone etiquette
• Customer service skills
• Flexibility
• Calmness under pressure
• Effectiveness under pressure
• Collaboration
• Team-oriented environment
• Spanish speaking
• Haitian Creole speaking
• Yiddish speaking

Location

• Mt. Vernon, NY

Work Type

• Full-time

Experience Level

• Minimum of 1 year of experience working in a customer service setting.

Education Level

• Bachelors degree or Associates degree with experience

Salary/Compensations

• $22 per hour

About the Company

• Access values connection, accountability, and real impact.
• Access has a Culture Playbook that guides how staff show up for each other and the people they support.

Equal Opportunity

• An Equal Opportunity Employer, including disability and Veterans