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About the Role

At Soho House, a Server is responsible for educating members and guests on menu items and allergies, while providing an elevated experience by following service standards. This role is crucial for service success and guest satisfaction, involving collaboration with team members, order entry, and attentive service.

Responsibilities

• Develop and maintain professional relationships with coworkers and management.
• Complete checklists on all trained processes learned in Club School.
• Elevate the dining experience by discussing food and drink pairings and specials to drive sales.
• Maintain communication with Management and Executive Chef regarding allergies or potential risks.
• Complete and submit checkout reports at the end of each shift for management review.
• Adhere to health and safety policies, company procedures, and applicable laws.
• Ensure food orders are plated and coursed correctly before serving.
• Assist runners and bussers with expo and service bar tickets.
• Clean and stock server alley and bar area, polish silverware, plates, and glassware.
• Demonstrate menu knowledge and make suggestions when asked.
• Perform other duties as assigned by supervisor/manager.

Requirements

• Minimum of 2+ years’ experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and problem-solve under pressure.
• Must be hospitable, approachable, passionate about customer service, and respectful.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays.
• Ability to take direction, work in a team environment, and autonomously.
• Tips certified and POS knowledge.
• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast-paced movements.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Skills

• Menu knowledge
• Customer service
• Communication
• Problem-solving
• Teamwork
• Attention to detail
• Flexibility
• POS knowledge
• Tips certification

Location

• New York

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $12—$12 USD

Benefits

• Competitive compensation packages
• Global benefits and perks
• Training to develop technical and managerial skills
• Medical, Dental & Vision (for full-time employees)
• Retirement fund with a 2% match (for full-time employees)
• Paid sick days and vacation days (for full-time employees)
• Career progression opportunities (domestic or international)
• Soho Impact initiatives (mentoring, apprenticeship, outreach, sustainability)
• Access to internal and external learning and development courses
• Participation in Cookhouse & House Tonic events
• Access to Team Events
• Provided team meal during shifts

About the Company

• Soho House offers competitive compensation packages that feature global benefits and perks.
• We offer training to develop the technical and managerial skills necessary to enhance your career.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Cookhouse & House Tonic: Celebrating our passion for food and drink.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.